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Passive Telecom Infrastructure

Unifying Accounts Payable Operations for India's Largest Entity Merger & ERP Migration

How MYND helped a major telecom infrastructure company consolidate 4 entities, migrate across 3 ERP systems, and establish a centralized Shared Service Center for accounts payable operations spanning all of India.

Accounts Payable Vendor Helpdesk Rental Reconciliation Vendor Reconciliation Multi-State Taxes
Engagement Snapshot
58
Dedicated Team Members
10K+
Monthly Transactions
7+
Years of Partnership
3
ERP Systems Managed
SLA Compliant
SOX Compliant
Multi-State Taxes
Industry Context

The Backbone of India's Digital Connectivity

India's passive telecom infrastructure sector forms the invisible foundation that keeps the nation connected. These companies own and manage the towers, fiber networks, and data centers that enable every mobile call, every internet session, and every digital transaction across the country.

Our client is one of India's largest passive telecom infrastructure providers, managing thousands of tower sites across multiple telecom circles. With the Indian telecom industry serving over 1.1 billion subscribers and growing rapidly with 5G rollouts, the operational complexity for infrastructure providers has increased exponentially.

The challenge intensifies when business growth happens through acquisitions and mergers. Each acquired entity brings its own systems, processes, vendor relationships, and compliance history. Integrating these while maintaining business continuity requires expertise that goes beyond traditional accounts payable management.

Passive Telecom Infrastructure
Industry Characteristics

High Vendor Volume

Hundreds of vendors for site rentals, power, security, maintenance, and equipment across each telecom circle.

Complex Invoice Types

Rental agreements, utility bills, AMC payments, CAPEX invoices – each with different validation requirements.

Multi-State Operations

Different GST registrations, TDS rates, and compliance requirements across every Indian state.

Regulatory Scrutiny

SOX compliance requirements, audit trails, and stringent financial controls for listed entities.

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The Challenge

When Four Companies Become One

Through strategic acquisitions, our client consolidated 4 separate telecom infrastructure companies into a single entity. Each company had its own ERP system, vendor relationships, processes, and compliance history. The finance team faced an unprecedented integration challenge.

Multi-ERP Complexity

The merged entity operated on 3 different ERP systems simultaneously – 2 instances of Oracle and 1 SAP implementation. Each system had different configurations, approval workflows, and data structures.

  • No unified view of payables across systems
  • Duplicate vendor codes across ERPs
  • Inconsistent chart of accounts mappings

Process Fragmentation

Each acquired entity followed different accounts payable processes. What was a 3-step approval in one company required 7 steps in another. Standardization was essential but operationally disruptive.

  • 4 different invoice processing workflows
  • Inconsistent vendor payment terms
  • Varying documentation requirements

Data Migration Challenge

Consolidating master data – cost centers, vendor records, TDS configurations, GST registrations – across 4 entities into 1 unified ERP required meticulous planning and execution.

  • Thousands of vendor master records to reconcile
  • Multiple GST registrations across states
  • Historical TDS data migration requirements

Regional Decentralization

Payable operations were scattered across regional offices. Each region had its own team, processes, and vendor relationships. Centralization meant managing organizational change while maintaining vendor relationships.

  • Regional teams with local vendor relationships
  • Inconsistent invoice submission methods
  • Limited visibility into overall payables position
The Requirements

What the Client Needed

The client approached MYND with a comprehensive list of requirements spanning operations management, technology migration, process standardization, and automation.

1

Payable Shared Service Center (SSC) Management

End-to-end management of all accounts payable operations through a centralized Shared Service Center model with dedicated governance.

2

Consolidation of 4 Infra Companies

Merger of payable processes from 4 separate telecom infrastructure entities into one unified operation while maintaining business continuity.

3

Multi-ERP Payable Management

Seamless management of payables across 3 ERP systems – 2 Oracle instances and 1 SAP – with unified reporting and controls.

4

Process Standardization

Design and implementation of standardized payable processes across all entities with consistent SLAs and quality benchmarks.

5

ERP Migration Support

Implementation support for migrating from 2 different Oracle instances to a single unified ERP platform.

6

Master Data Migration

Comprehensive data migration for cost centers, vendor masters, TDS configurations, GST registrations, and other critical master data.

7

Vendor Invoice Consolidation

Centralization of vendor invoice submission, processing, and reconciliation across all business units and locations.

8

Regional Work Centralization

Transition from decentralized regional teams to a centralized model while maintaining vendor relationship quality.

9

Process Automation

Introduction of automation to eliminate manual processing bottlenecks and improve operational efficiency.

Our Solution

How MYND Delivered Transformation

MYND deployed a comprehensive solution combining process expertise, technology enablement, and operational excellence to address each requirement systematically.

Process Automation Introduction

Implemented automation across the entire payable workflow to eliminate manual data entry, reduce errors, and accelerate processing. Automated invoice capture, data extraction, validation, and posting to ERP systems.

Centralized SSC & Vendor Helpdesk

Established a centralized Shared Service Center and dedicated Vendor Helpdesk (VHD) as single points of contact for all payable operations and vendor queries, ensuring consistent service delivery.

Variable Cost Model

Implemented a transaction-based pricing model that provides flexibility to scale operations up or down based on business volumes, converting fixed operational costs into variable costs.

Process Re-engineering

Redesigned payable processes from scratch with standardized workflows, approval matrices, and quality checkpoints applicable across all entities and ERP systems.

SME Deployment for Data Migration

Deployed Subject Matter Experts specifically for master data cleansing, reconciliation, and migration. Ensured data integrity during the transition from multiple ERPs to the unified system.

Regional Frontend Structure

Maintained regional touchpoints for vendor-facing activities while centralizing back-office processing. This hybrid model preserved vendor relationships while achieving operational efficiency.

Multi-ERP Trained Resources

Deployed a team trained across Oracle and SAP platforms, capable of working seamlessly across all 3 ERP instances. Eliminated system-specific silos and enabled flexible resource allocation.

Client Governance Focus

For the agreed scope of work, the client's KRA was limited to governance of operations managed by MYND SSC team. This freed client leadership to focus on strategic priorities rather than operational details.

Results Delivered

Benefits for the Client

The MYND partnership delivered measurable improvements across cost, efficiency, compliance, and operational flexibility.

35%
Cost Savings at TCO Level
Achieved through centralization, NVA elimination, and automation

Fixed to Variable Cost Model

Transformed fixed operational costs into a variable model that scales with business volumes.

Process Standardization

Unified processes across all 4 merged entities with consistent SLAs and quality benchmarks.

Automated MIS System

Real-time dashboards and automated reporting for complete visibility and control over payables.

Regional Cost Reduction

Eliminated dedicated regional structures and associated costs including multiple ERP licenses.

Faster Invoice Processing

Reduced processing time through e-library creation and online approval workflow implementation.

Expert Resource Availability

Access to specialized AP expertise trained across multiple ERP platforms and industry best practices.

Flexible Structure

Ability to scale operations up or down based on business needs without hiring or infrastructure changes.

SLA & SOX Compliance

Maintained 100% SLA compliance and SOX-compliant processes throughout the engagement.

Why This Matters

Getting AP Right in Telecom Infrastructure

Managing accounts payable during a major merger isn't just about processing invoices. It's about maintaining vendor relationships that keep critical infrastructure running, ensuring compliance during organizational transition, and building systems that scale with growth.

  • Infrastructure at Stake

    Thousands of tower sites, hundreds of vendors. Late payments or disputes can impact service levels across the network.

  • Vendor Health is Critical

    Landlords, power suppliers, security services – these vendors keep towers operational. Maintaining relationships during merger chaos is essential.

  • Compliance Can't Wait

    SOX requirements, multi-state GST, TDS – regulatory obligations don't pause during mergers. Missing one deadline can cascade into months of cleanup.

  • Strategic Integration

    The merger isn't just about combining books. It's about creating a unified organization ready for future growth and 5G expansion.

What Makes This Possible

Industry Knowledge
Team Transition Expertise
Smart Rollout Planning
Clean ERP Integration
Automation Capability
Compliance Expertise
Related Solutions

Explore Our Capabilities

Discover how MYND can transform your finance and accounting operations with our comprehensive service portfolio.

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MYNDAPX – AP Automation

AI-powered invoice processing with 80%+ touchless automation, intelligent OCR, and ERP integration.

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Finance Shared Services

Complete finance transformation with centralized operations, process standardization, and advanced analytics.

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Ready to Transform Your Accounts Payable Operations?

Whether you're managing a merger, migrating ERP systems, or simply looking to optimize your AP processes, MYND's team of experts can help. Schedule a consultation to discuss your specific requirements.

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