Redefining Accounts Payables for a Leading Indian Telecom Company
How MYND transformed a telecom giant's AP operations after years of inefficiency – turning a manual, fragmented process into a benchmark of efficiency and compliance.
Transformation at a Glance
Key outcomes achieved for this telecom leader
The Starting Point: A Large-Scale SSC Struggling with Legacy Practices
One of India's oldest telecom companies was managing a large Shared Service Centre (SSC) for Accounts Payable. With approximately 10,000 AP transactions per month and multiple allied AP activities, the process was manual, fragmented, and compliance-heavy across multi-state and multi-country operations.
Despite its scale, the SSC struggled with outdated practices. Paper-based invoice handling, delayed approvals, and scattered responsibilities across departments often resulted in compliance risks, vendor dissatisfaction, and inefficiencies. With no automation or visibility across the invoice lifecycle, the company faced mounting pressure to modernize its AP operations while ensuring accuracy, speed, and regulatory adherence.
Here's how MYND stepped in and turned their AP process into a benchmark of efficiency and compliance.
Telecommunications Sector
One of India's Oldest Telecom CompaniesThe Challenges: Multiple Operational Inefficiencies
The telecom company faced multiple operational inefficiencies under their previous provider. These challenges spanned process execution, vendor experience, and governance – creating a complex web of issues that demanded comprehensive transformation.
Process Inefficiencies
- Lost/misplaced invoice hard copies in transit
- Post-facto PO creation causing compliance gaps
- Lack of automation and limited visibility
Vendor Experience Issues
- Multiple touchpoints; vendors chasing different departments
- High turnaround time for invoice processing
- Frequent delays in vendor payments
Governance Gaps
- KRAs for timely payments spread across departments
- Time wasted in inter-department & vendor communication
- Poor quality and accuracy from the incumbent provider
Why This Matters in Telecom
The telecommunications industry operates in a highly regulated environment with complex vendor ecosystems spanning infrastructure providers, equipment manufacturers, and service contractors. Delayed payments and compliance gaps don't just affect cash flow – they can disrupt critical network operations, strain strategic supplier relationships, and expose the organization to regulatory penalties. For a company managing multi-state and multi-country operations, these challenges multiply exponentially, making robust accounts payable management not just a finance function, but a business imperative.
From Manual Chaos to Digital Control
MYND Integrated Solutions redesigned the client's AP operations with digitization, automation, and vendor-first processes. Our comprehensive approach addressed every pain point identified during the assessment phase.
Process Automation
- Digitized invoice receiving via MYNDAPX
- Invoice lifecycle tracking for real-time visibility
- Automated MSME certification process
Workflow & Controls
- Seamless integration with SAP for approval
- Process documentation & compliance adherence
- SLA & KPI monitoring
Vendor Support
- Dedicated vendor helpdesk with 24-hour TAT
- Robust escalation process for exceptions
- Single touchpoint for all vendor queries
Powered by MYNDAPX
Our proprietary accounts payable automation platform, MYNDAPX, served as the backbone of this transformation. With intelligent document processing, automated three-way matching, and real-time analytics, MYNDAPX enabled the telecom company to achieve touchless processing at scale.
Steps We Took for Transformation
A streamlined 5-step process that turned challenges into measurable success. Each step was carefully designed to address specific pain points while building toward a comprehensive solution.
Invoice Capture & Digitization
Converted hard copies into digital format to eliminate loss in transit.
Process Automation & Visibility
Automated AP workflows with real-time invoice lifecycle tracking.
Compliance Integration
MSME compliance digitized with SLA & IFC governance controls.
Centralized Vendor Helpdesk
Single touchpoint for vendor queries, reducing delays & miscommunication.
On-Time Payment Execution
Ensured 99% vendor invoices were paid within due dates.
A Lasting Transformation
Our intervention brought measurable improvements to the client's Accounts Payable operations. By combining automation, compliance, and a vendor-first approach, MYND transformed an inefficient system into a streamlined, transparent, and scalable process.
Vendor Invoices Processed Within Due Dates
Vendors received timely payments, reducing disputes and strengthening supplier relationships. Automated payment scheduling eliminated manual bottlenecks.
Complete Invoice Lifecycle Tracking
Zero document loss with digitized processes. Full transparency across invoice stages eliminated lost hard copies and enabled real-time status checks.
MSME, SLA & IFC Compliance Maintained
Automation ensured regulatory adherence across states and countries, reduced risks, and simplified audits with comprehensive documentation.
Enhanced Vendor Experience
Dedicated helpdesk with fewer queries and stronger VOC scores. Vendors benefited from quicker query resolution, leading to higher satisfaction and smoother collaboration.
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