Redefining Accounts Payables for a Leading Indian Telecom Company
How MYND transformed a telecom giant’s AP operations after years of inefficiency
Client Overview before Automation
One of India’s oldest telecom companies was managing a large Shared Service Centre (SSC) for Accounts Payable. With ~10,000 AP transactions per month and multiple allied AP activities, the process was manual, fragmented, and compliance-heavy across multi-state and multi-country operations.
Despite its scale, the SSC struggled with outdated practices. Paper-based invoice handling, delayed approvals, and scattered responsibilities across departments often resulted in compliance risks, vendor dissatisfaction, and inefficiencies. With no automation or visibility across the invoice lifecycle, the company faced mounting pressure to modernize its AP operations while ensuring accuracy, speed, and regulatory adherence.
Here’s how MYND stepped in and turned their AP process into a benchmark of efficiency and compliance.
The Challenges: Reality on the Ground
The telecom company faced multiple operational inefficiencies under their previous provider.
Process Inefficiencies
📄 Lost/misplaced invoice hard copies in transit
⚠️ Post-facto PO creation causing compliance gaps
🔍 Lack of automation and limited visibility
Vendor Experience Issues
🤝 Multiple touchpoints; vendors chasing different departments
⏳ High turnaround time for invoice processing
💸 Frequent delays in vendor payments
Governance Gaps
🏷️ KRAs for timely payments spread across departments
🔄 Time wasted in inter-department & vendor communication
❌ Poor quality and accuracy from the incumbent provider
Our Solution: From Manual Chaos to Digital Control
MYND Integrated Solutions redesigned the client’s AP operations with digitization, automation, and vendor-first processes.
Process Automation
• Digitized invoice receiving via MYNDAPX 📲
• Invoice lifecycle tracking for real-time visibility 📊
• Automated MSME certification process ✅
Workflow & Controls
🔗 Seamless integration with SAP for approval
📘 Process documentation & compliance adherence
⏱️ SLA & KPI monitoring
Vendor Support
🎧 Dedicated vendor helpdesk with 24-hour TAT
🚨 Robust escalation process for exceptions
Steps We Took for Transformation
A streamlined 5-step process that turned challenges into measurable success.
Invoice Capture & Digitization
Converted hard copies into digital format to eliminate loss in transit.
Process Automation & Visibility
Automated AP workflows with real-time invoice lifecycle tracking.
Compliance Integration
MSME compliance digitized with SLA & IFC governance controls.
Centralized Vendor Helpdesk
Single touchpoint for vendor queries, reducing delays & miscommunication.
On-Time Payment Execution
Ensured 99% vendor invoices were paid within due dates.
Benefits Delivered: A Lasting Transformation
Our intervention brought measurable improvements to the client’s Accounts Payable operations. By combining automation, compliance, and a vendor-first approach, MYND transformed an inefficient system into a streamlined, transparent, and scalable process.
On-Time Payments
End-to-End Visibility
Seamless Compliance
Enhanced Vendor Experience
Explore What This Could Look Like for You
