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Telecom Infrastructure
Client Case Study

How a Large Telecom Infrastructure Company Fixed Their Invoice Problem

3 out of every 5 calls in India depend on this network. They handle 60% of India's phone calls across 22 telecom circles. But their accounts payable team was drowning in paperwork with every invoice needing 12 to 24 different checks—all done by hand.

60%
of India's Phone Calls
22
Telecom Circles
24
Manual Checks Per Invoice
See How We Solved It

Transformation Results

Accounts Payable Automation

95%
Data Extraction Accuracy
50%
Drop in Operating Costs
24/7
Processing Never Stops
100%
Compliance Rate
The Real Problem

What Wasn't Working

While the company was solving communication challenges for millions of Indians, their own back office was stuck in the past.

You probably know this feeling... Every morning, the accounts team walked into mountains of invoices to verify manually. The papers kept piling up.

What Their Day Looked Like

Mountains of invoices to verify manually
Each vendor type needed different documents
Three levels of approval for every single invoice
Someone had to manually assign work to team members
Tax compliance checks done with calculators and spreadsheets
Hours spent creating reports from scattered data
When business picked up, the system broke down

This Caused Real Damage

Vendor Relationships Suffered

Vendors waited weeks for payment, damaging critical partnerships

Costs Kept Climbing

More people, more mistakes, more rework—endless cycle

Tax Problems Multiplied

GST and TDS errors led to endless disputes

Growth Became Impossible

Couldn't handle more invoices without hiring more people

Bottom Line

Long payment delays. Huge costs. Angry vendors. Burned-out staff.

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MYND's Solution

What We Did Together

When MYND partnered with them, we understood one thing: Behind every invoice is a vendor keeping India's towers running. These aren't just numbers—they're the backbone of communication.

Step 1

Intelligent Automation (Touchless Invoices)

We set up Touchless Invoices (GenAI based OCR) that reads invoices with ~95% accuracy. It pulls out all the data automatically. Then our Vendor Help Desk team does a quick visual check against the original invoice. No more typing. No more data entry errors.

Powered by MYNDAPX
Step 2

Smart Checking System

Our IDP engine learned those ~24 validation checks. It matched everything with the client's ERP data—3-way, 4-way matching, all automatic. When something's wrong, it flags it clearly and tells why. Their team then decides to accept or reject based on your rules.

Intelligent Document Processing
Step 3

Tax Compliance on Auto Pilot

TDS and GST checks happened automatically on every invoice. No more surprises at year-end. No more vendor fights over deductions. Everything had a clear audit trail.

100% Compliant Processing
Step 4

Integrated with ERP

Approved invoices? Our BOT posts them directly to their ERP system. No manual entry. No mistakes. Multiple people could work at once without stepping on each other's toes.

Seamless ERP Integration
Step 5

Real-Time Dashboard & Analytics

Dashboards showed where every invoice is among different stages. Spot problems instantly. Track vendor performance. Make decisions with actual data, not guesswork.

Control Tower Visibility
What Changed

The Difference Was Immediate

From day one, the transformation was visible across every aspect of their accounts payable operations.

Before 6 AM

Automated Processing

Hundreds of invoices already processed while everyone's asleep. The system works 24/7, never taking a break.

By 9 AM

Complete Visibility

Managers see exactly what's happening across all invoices. Real-time dashboards with actionable insights.

During Busy Season

Effortless Scaling

Handle 2x or 3x the invoices without hiring anyone. The system scales with your business needs.

The Hard Numbers

Measurable outcomes that matter

95%
Accurate Data Extraction
50%
Drop in Operating Costs
24/7
Processing Never Stops
Zero
Dependency on Specific People
100%
Compliant Every Step
The Real Business Impact

But Here's What Really Matters

Beyond the numbers, the transformation delivered strategic advantages that positioned the company for sustainable growth.

Cash Flow

Pay vendors faster, get better terms. Overall more value for business. Improved working capital management means better negotiating power with suppliers.

No More Compliance Headaches

Audits become routine, not emergencies. Tax disputes drop to near zero. Every transaction has a clear audit trail for complete transparency.

Vendor Relationships

Vendors who get paid on time give better service. During network expansions, the client gets priority treatment from their vendor ecosystem.

Strategic Work over Transactions

Instead of data entry, the team now spends time on negotiating better deals and finding cost savings. Finance becomes a strategic function.

Industry Context

Why This Matters Now

India's telecom infrastructure sector is the backbone of digital India. With 5G rollouts, tower density requirements, and increasing demand for network reliability, getting AP automation right in telecom is more critical than ever.

1

Operations Complexity

Thousands of towers, hundreds of vendors. Small problems become huge fast. Every delay cascades across the network.

2

Vendor Health

Vendors keep the towers running. Pay them late, service suffers. Network uptime depends on vendor relationships.

3

Regulatory Compliance

Miss one regulation, face months of cleanup. Telecom is heavily regulated with complex tax and compliance requirements.

Getting AP Automation Right in Telecom Needs...

Critical success factors for implementation

Deep Industry Knowledge
Smooth Team Transition
Smart Rollout Strategy
Clean ERP Integration

Ready to Fix Your Accounts Payable?

Whether you're in telecom, manufacturing, retail, or any industry with complex AP requirements, MYND can help you achieve similar transformations. Let's discuss your specific challenges.

Start Your Transformation Journey Explore MYNDAPX

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