AI Capabilities

Creating Man & Machine Partnerships

Creating Man & Machine Partnerships

Mynd offers an Artificial Intelligence & Machine Learning embedded platform for Customer Interactions (Retail) & Back Office Process Automation. Our Natural Language Processing Engine powers customer interactions through non voice channels like eMail BOT’s that have been deployed across leading BFSI organizations.

Neural Intelligence Platform

Neural Intelligence Platform harnesses the power of robotic automation (RA) and artificial intelligence technologies- natural language processing (NLP), cognitive, machine learning, intelligence augmentation, and analytics. The Platform comprises three layers; a data engagement platform that can easily access and manage multiple structured and unstructured data sources; an “intent assessment and reasoning” engine that includes sentiment and predictive analytics; and a deep machine learning engine that can sense, act, and learn over time.

The Platform helps to mine large scale datasets, automates continuous learning, and leverages predictive analytics and sentiment analysis. It helps to improve customer response times, decrease resolution times, reduce escalations, optimize responses, and anticipate “next likely question” customer queries. It enables organizations to seamlessly connect the front, middle, and back office, providing and end-to-end intelligent digital solution that delivers the right customer experiences. The platform is easy to deploy as an overlay to existing system of records.

Neural Language Processing powered eMail BOT’s:

Email BOT’s are one of the most complex use cases where our proprietary NLP Engine reads customer emails, identifies the customer intent & responds to the customers mail with resolution. Not only does this significantly improve Customer Service Agent’s productivity but also acts as a Business Continuity Planning tool that ensures customer emails are being processed in case of Neural disasters that limit staff’s ability to attend office. Total savings can range anywhere between 35% - 60% of the Total Cost of Operations for a customer care or partner care email process.

Industries for which we have Plug & Play services for email BOT are:

Mutual funds

Life Insurance

Health Insurance

Home Finance

Retail Lending – Personal Loans

Intelligent Document Processing Engine

Businesses are adopting digitization in more ways than ever before & one of the biggest areas of impact is moving to a paperless world. Documents are moved digitally instead of the physical paper movement. Businesses that still print paper are also moving to digitization by scanning of physical paper.

Moving beyond digital movement of papers, Mynd Intelligent Document Processing engine automates processing of documents through Proprietary Intelligent OCR & Advanced analytics where by processes are converted into Straight Through Process & Management by Exception..

Overview of Plug & Play IDP services:

Sales Reconciliation System

Mynd proprietary Intelligent Sales Reconciliation system automates reconciliation of sales & collection across multiple Points of Sales with multiple bank accounts.

What would otherwise be a Hercules task involving multiple resources & prone to manual errors, gets automated & generates exception reports, slashing manual effort to less than 10% with 100% accuracy rates.

FAQs

  • Product
  • Privacy & Security
  • Technical
  • Customer Service

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Introduced teams with team leaders for each sector to take over the process on AS-IS basis. Mynd Integrated Solutions Pvt Limited achieved the target of stabilization of the processes...

Connect With Us

Get in Touch