MYND Integrated Shared Services Center (SSC) — Driving Efficiency Through HR, F&A, Automation & AI
MYND brings together critical elements—HR, F&A, Automation, and RPA/AI—to drive efficiencies for Shared Service Centres. Our strategic approach delivers transformation, cost efficiency, and operational excellence for enterprises worldwide.
- Finance & Accounting Shared Services
- HR Operations & Payroll Processing
- RPA & Intelligent Automation
- Multi-ERP Integration Capability
- SLA-Driven Service Delivery
- Robust Governance & Controls
Key Objectives Driving the MYND SSC Approach
The MYND SSC approach is designed to address four critical business pillars that form the foundation of successful shared services transformation.
Economy & Efficiency
Centralization and consolidation as primary drivers for cost optimization.
- Use of automation, robotics, and advanced technology
- Variable transaction pricing models
- Process consolidation for reduced layers
Accountability
Establishing clear ownership through structured governance mechanisms.
- SLA mechanisms for TAT, Accuracy, and Quality
- Independence in process management
- Robust governance mechanisms
Scalability
Standardization enabling rapid scaling across functions and geographies.
- Standardization of processes
- Detailed process documentation & SOPs
- Deployment of best practices
Risk & Controls
Comprehensive framework for preventive and post-facto risk management.
- Risk Control Framework (preventive & post-facto)
- Robust MIS for enterprise visibility
- Defined toll gates & FMEA for operations
Centralization vs. Outsourcing: Navigating Your Options
Organizations typically navigate between Centralization, Shared Services, and Outsourcing based on capital cost, ramp-up time, and corporate control requirements.
Centralization Model
Corporate-ControlledCharacterized by high corporate control, typically run by a corporate function (e.g., CFO) with a focus on centralizing finance operations under one umbrella.
- High corporate control and visibility
- Run by corporate function leadership
- Focus on "Centralize Finance Operations"
- Rare opportunities for cost reduction compared to outsourcing
Best suited for organizations prioritizing maximum control over cost optimization.
SSC / Outsourcing Model
Service Excellence FocusOperates as an independent unit or through an external service provider, oriented towards economy, continuous improvement, and service excellence.
- High scalability across functions and geographies
- Widespread location options
- Economy and continuous improvement focus
- Relies heavily on Service Level Agreements (SLAs)
Ideal for organizations seeking cost optimization, scalability, and access to best practices.
In-House vs. Outsourced SSC Model
A comparative analysis reveals distinct differences across Technology, Process, Cost, and People dimensions. Understanding these helps in making informed decisions for your organization.
In-House Model Challenges
Training & Resource Continuity
Training and continuity of resources is a challenge. Skilled employees are often pulled into routine transactional activities, while Subject Matter Experts (SMEs) are not fully utilized (spare capacity).
Slow Scaling Up & Down
Scaling up takes time; scaling down is even longer and more difficult. Flexibility to meet changing business demands is limited.
Long Maturity Period
Requires long time and investment to achieve excellence. Typically takes at least 2 years to set up and 5 years for processes to mature.
Limited Cost Reduction Scope
Limited scope for manpower and cost reduction. Costs escalate with annual salary revisions without corresponding productivity gains.
Capex Investment Required
Technology involves Capex investment, and infrastructure must be set up from scratch, adding to initial setup costs and time.
Outsourced Model Advantages
SLA-Driven Resource Management
Responsibilities managed by the outsourced partner and are SLA-driven. Skilled resources are freed up for value-added activities, with use of shared resources for Subject Matter Expertise.
Scalable by Design
The model is scalable by design, allowing rapid expansion or contraction based on business needs without significant overhead.
Ready Best Practices
Ready-made access to industry best practices is available. SLA-driven processes ensure consistency and quality from day one.
Significant Cost Reduction
Scope for significant cost and manpower reduction through use of shared resources. Costs are contracted with agreed escalation clauses for predictability.
Ready Technology & Infrastructure
Ready technology, variabilized commercials, and ready infrastructure suitable for SSC setup. No upfront Capex investment required.
MYND's SSC Approach: Three-Phase Transformation
MYND employs a proven three-phase approach to transition and transformation, ensuring minimal disruption while maximizing efficiency gains at each stage.
Standardize
AS IS Operation — Understanding current state and identifying improvement opportunities.
- Address manual and legwork involved
- Identify opportunities for standardization
- Control scattered processes
- Document current state operations
Lift & Shift
Centralized Operations — Moving operations to focus on improvements and efficiencies.
- Centralize operations for control
- Focus on improvements and efficiencies
- Strategic initiatives planning
- Process transformation roadmap
Fix & Mix
Model Solution Based Approach — Introducing technology and innovation for optimal outcomes.
- Technology interfaces integration
- Discrete processes with low impact
- Innovation in service delivery
- Business outcome-based solutions
Productivity Levers and Core Framework
The SSC framework relies on three core elements—People, Technology, and Process—powered by five key productivity levers that drive efficiency and transformation.
The Levers of Productivity
Five strategic levers work together to deliver measurable improvements across your shared services operations.
Consolidation
Consolidating processes in the SSC to help reduce layers through shared supervision.
Standardization
Standardizing processes across functions and deploying common Subject Matter Expertise at the SSC backend.
Automation
Using automation tools to eliminate manual steps and errors across operations.
RPA/OCR
Identifying areas to deploy robotics solutions and intelligent OCR to reduce manual efforts.
Service Delivery
Focused relationship and service delivery touchpoints for stakeholder satisfaction.
Core Framework Elements
People
- Leveraging own available resource pools
- Shared senior SME team oversight
- Infusion of fresh talent
- Optional rebadging of critical resources
Technology
- Tools: PEARL, ARISE, RPA/OCR, LMS, ACT, PCMS
- Multi-ERP/Tool environment handling
- Integration capability
- MYNDX Platform solutions
Process
- "AS-IS" documentation and signoff
- "TO-BE" design and transformational roadmap
- "Lift & Shift" operations takeover
- Business continuity assurance
Outcomes Delivered by MYND SSC
Implementation of the MYND SSC model delivers specific direct and indirect outcomes that drive long-term business value and operational excellence.
Direct Outcomes
Process Efficiency
Transformed and unified processes with improved SLAs across all functions.
Enhanced Automation
Improved automation levels through bolt-on tools and advanced AI/RPA capabilities.
Variable Commercial Model
Flexible pricing aligned with transaction volumes and business needs.
Indirect Benefits
"WOW" Stakeholder Experience
Enhanced experience for Employees, Clients, and Partners through improved service delivery.
Benchmarking & Metricising
Data-driven performance measurement against industry standards.
Best Practices Adoption
Access to proven methodologies and industry-leading practices.
Indirect Cost Savings
Savings on ERP licenses, enhanced controls, and reduced pilferages.
Comprehensive SSC Services from Concept to Operation
MYND acts as a business partner to realize enhanced transformation benefits synchronized with organizational goals. Our services cover the full lifecycle from concept design to implementation and ongoing management.
Feasibility Studies & Business Cases
Performing comprehensive feasibility studies and developing detailed business cases to justify SSC investment and project ROI.
Change & Risk Management
Change management, risk management, and issue monitoring throughout the transformation journey.
Project Management
End-to-end project management and administration ensuring timely delivery and stakeholder alignment.
People Issues & Rebadging
Managing people transitions including rebadging of existing staff, training, and organizational change.
Solution Design & Transition
Designing 'To-Be' solutions and managing seamless transition from current state to target operating model.
Service Level Management
Ongoing service level management ensuring continuous improvement and performance against agreed SLAs.
Ready to Transform Your Back-Office Operations?
Discover how MYND's Integrated Shared Services Center can deliver 20-30% cost savings while enhancing process efficiency, automation, and stakeholder experience for your organization.
