Your Vendors Are Compliant. Are Their People?
RBI's Outsourcing Directions 2025 make you accountable for your contract workforce. Most organisations are updating vendor contracts. Few are tracking the people who actually access their systems and data.
- All existing outsourcing agreements must comply
- Board accountability for outsourced activities
- Six-hour cyber incident reporting mandate
- Due diligence of vendor employees required
- RBI inspection rights over service providers
Contract Staff: Your Biggest Compliance Blind Spot
While you focus on vendor contracts, the people who access your systems create real exposure. Industry data reveals the scale of risk.
Sources: AuthBridge Workforce Fraud Files 2025, IBM Cost of Data Breach Report 2024
Six Workforce Requirements You Cannot Ignore
The RBI Outsourcing Directions contain specific provisions about contract workforce. These are not suggestions. They are mandates.
Employee Due Diligence
Banks must evaluate the quality of background checks that service providers conduct on their staff. You need documented proof of verification for every person with data access.
Essential Personnel Tracking
Identify skilled resources as "essential personnel" with backup arrangements for critical functions. Know who does what and who can replace them during emergencies.
Complete Inventory
Maintain a full inventory of outsourced services including key people in the supply chain. This extends to contract staff, not just vendors.
Six-Hour Reporting
Cyber incidents must reach RBI within six hours of detection. Without visibility into contract staff activities, how will you know when something goes wrong?
Audit Trail Requirements
Regular audits must assess service provider performance and compliance with laws. Comprehensive documentation and audit trails are mandatory.
Access Control
Access to data must be on a "need to know" basis with appropriate controls. You must know who has access, why, and when they use it.
Meet Qandle: HRIS Built for RBI Compliance
Most HR systems were built for attendance and payroll. Qandle was built for regulated industries. It gives you complete visibility and control over your contract workforce.
From background verification tracking to audit-ready reports, Qandle helps banks and NBFCs demonstrate compliance before, during, and after RBI inspections.
- Track BGV status for every contract worker
- Map essential personnel with backups
- Document access controls with full audit trails
- Generate compliance reports in minutes
- Data stored in India as per regulations
- Express implementation in 2-3 weeks
MYNDX Platform
Six Ways Qandle Addresses RBI Requirements
Each RBI requirement maps directly to a Qandle capability. No gaps. No workarounds.
Centralised BGV Tracking
Track background verification status for every contract worker. See who is verified, who is pending, and who has gaps. Get alerts before compliance issues arise.
Essential Personnel Mapping
Categorise staff by criticality. Map backup personnel for each critical role. Maintain skill matrices that support business continuity requirements.
Complete Workforce Inventory
Single source of truth for all contract staff. Track vendor relationships, role assignments, and reporting lines. Know exactly who is in your supply chain.
Real-Time Activity Monitoring
Track access patterns and system activities. Get alerts for unusual behaviour. Support the six-hour incident reporting requirement with proper visibility.
Audit-Ready Documentation
Every change is logged. Every approval is recorded. Generate compliance reports that auditors and regulators can verify in minutes, not weeks.
Role-Based Access Controls
Define who can access what and why. Document the rationale for every permission. Maintain logs that prove need-to-know compliance.
Built for Regulated Financial Institutions
Qandle helps compliance teams, HR leaders, and risk officers across the BFSI sector.
Banks
Commercial banks, small finance banks, and local area banks subject to RBI Outsourcing Directions.
- RBI inspection readiness
- Board-level reporting
- Six-hour incident support
- Multi-branch visibility
NBFCs
Middle layer and above NBFCs with full IT outsourcing compliance requirements under RBI norms.
- Vendor workforce tracking
- Compliance certification
- Audit trail documentation
- Risk-based access controls
Insurance Companies
Insurers subject to IRDAI requirements for employee screening and background verification.
- IRDAI compliance support
- Policyholder protection
- Agent workforce tracking
- Screening documentation
24+ Years of Serving Regulated Industries
MYND is not a startup learning about compliance. We have served banks, NBFCs, and enterprises for over two decades.
Do Not Wait Until April 2026
Schedule a compliance readiness assessment today. See how Qandle can help you manage contract staff risk at a price that makes sense.
No commitment required. Free initial consultation for BFSI organisations.