Transforming Finance Operations for India's Leading QSR Chain
How MYND's integrated approach to Accounts Payable automation, Shared Service Centers, and Petty Cash management enabled a 500+ outlet restaurant chain to scale operations while achieving 99% accuracy and significant cost efficiency.
A Rapidly Growing QSR Brand in India's Competitive Food & Beverage Market
India's Quick Service Restaurant industry has witnessed remarkable expansion over the past decade, driven by urbanization, changing consumer preferences, and a growing appetite for international food brands.
This global QSR giant entered the Indian market in November 2014 with a single restaurant. Through a well-defined rollout strategy, the brand expanded aggressively across metros, tier-2 cities, and high-footfall locations. By 2025, the chain operated over 500 restaurants nationwide.
Such rapid growth demanded equally robust back-office infrastructure. Managing Finance & Accounting across hundreds of outlets (each with daily transactions, vendor invoices, utility bills, and petty cash) presented significant operational complexity.
The brand needed a partner capable of scaling alongside their expansion, one that could transform transactional F&A operations into a strategic advantage.
QSR Industry Snapshot
High Transaction Volumes
Thousands of daily invoices across supply chain, utilities, and services
Multi-Location Complexity
Each outlet requires petty cash, reconciliation, and compliance tracking
Time-Sensitive Operations
Vendor payments, GST credits, and month-end closures require precision timing
Food Aggregator Integration
Revenue reconciliation with delivery platforms adds reconciliation complexity
Operational Bottlenecks Threatening Growth Momentum
Rapid expansion brought exciting opportunities, but also exposed critical gaps in the finance infrastructure. Without scalable systems and automation, the organization risked letting operational complexity outpace business growth.
Manual, Repetitive Invoice Processing
Without automation for routine tasks, workforce efficiency suffered. Time-consuming manual verification drove up cost-per-invoice and created payment delays.
No Scalable Model for Growing Volumes
The existing F&A framework couldn't adapt to surging transaction volumes. Every new store added linear overhead without corresponding efficiency gains.
Finance Team Trapped in Transactions
High involvement in operational tasks left no bandwidth for strategic planning, business partnering, or decision support activities.
Landlord Reconciliation & GST Leakage
Lack of control over rental invoice collection resulted in unutilized GST input credits and negative cash flow impacts across multiple locations.
Petty Cash Management Across 500+ Stores
Managing store-level expenses without a centralized system created risks of improper expenditure, theft, and month-end reconciliation challenges.
Business Impact
These operational challenges weren't just process inefficiencies—they were directly impacting the bottom line and threatening the brand's ability to sustain its aggressive expansion plans.
The organization needed a partner who could transform transactional F&A into a scalable, technology-powered operation—without disrupting ongoing business expansion.
An Integrated Approach to Finance Operations Transformation
MYND partnered with the client starting in 2014, evolving from initial setup support to a comprehensive F&A transformation partner. The solution combined dedicated shared services, proprietary automation technology, and rigorous process frameworks.
Shared Service Center
Established a dedicated SSC proximate to the client's business teams, handling end-to-end F&A operations with specialized QSR expertise.
Technology Automation
Deployed MYNDAPX for accounts payable automation and MYNDSpendX for store-level petty cash management across all outlets.
Process Framework
Developed comprehensive documentation, SLAs, and MIS reporting to ensure transparency, accuracy, and output-driven operations.
MYND Shared Service Center
Comprehensive F&A Operations Hub
The SSC model enabled scalable, cost-effective finance operations that grew alongside the client's rapid expansion—from initial setup in 2014 through to supporting 500+ outlets.
Technology-Powered Automation
MYNDAPX & MYNDSpendX Platforms
Implemented in 2018, MYNDAPX transformed the procure-to-pay cycle, processing approximately 35,000 invoices annually with intelligent automation and seamless ERP integration.
Comprehensive Finance & Accounting Operations
MYND manages the full spectrum of F&A activities, enabling the client's finance team to focus on strategic business partnering rather than transactional processing.
Supply Invoice Processing
GRN validation, rate verification, GST compliance checks, and vendor reconciliation for all supply-chain invoices.
Opex Invoice Processing
PO and agreement verification for operational expenditures with TDS & GST compliance during processing.
Rent & Utility Processing
Tracking submission deadlines and processing rent and utility bills for all store locations nationwide.
Petty Cash Management
Store expense verification, difference resolution, ERP processing, and month-end certification and reconciliation.
Vendor Payments
Timely vendor payments aligned with due dates, rent/utility payments to avoid penalties, and weekly store cash replenishment.
Revenue Reconciliation
Daily sales reconciliation at tender level, food aggregator commission validation, and sales accounting in ERP.
Bank Reconciliation
Daily receipt application, weekly bank reconciliation, and follow-up with store/corporate teams for open items.
Month-End Activities
Petty cash analysis, utility consumption tracking, sales reconciliation summaries, and period closure schedules.
9+ Years of Growing Together
From initial setup to IPO support, MYND has been a consistent partner through every phase of the client's remarkable growth story in India.
Foundation Phase
MYND helped establish the initial F&A structure as the brand entered India. Supported hiring, training, and setting up ground-level finance operations for the first outlets.
Growth Phase
Set up a robust backend team with best-in-class processes and controls for AP & AR activities. Standardized operations as the network expanded past 100 stores.
Technology Deployment
Implemented MYNDAPX for accounts payable automation. Deployed MYNDSpendX for centralized petty cash management across all store locations.
IPO & COVID Support
Completed due diligence activities supporting the IPO listing. During COVID-19, MYND helped reduce costs while maintaining controls, ensuring business continuity through unprecedented challenges.
Scale & Optimization
Reached 500+ stores with full-scale shared services support. Continued process refinement, automation enhancement, and cost optimization initiatives.
Measurable Results That Drove Business Growth
Through technology-powered shared services, MYND delivered quantifiable improvements across accuracy, efficiency, and cost metrics—enabling the client to achieve profitability while scaling operations.
Scalable Infrastructure
Highly scalable SSC setup allowed seamless growth from initial operations to 500+ stores without proportional cost increases.
Strategic Finance Focus
Finance team bandwidth released from transactional work, enabling focus on business partnering, planning, and strategic initiatives.
Fixed to Variable Cost
Transitioned cost structure from fixed overheads to variable, consumption-based model aligned with business volumes.
Store-Level Visibility
Enhanced visibility into store-level P&L metrics, enabling better decision-making and closer connection with business teams.
Error-Free Calculations
Automation eliminated manual calculation errors, delivering higher accuracy and productivity across all F&A processes.
Standardized Processes
Restructured and standardized operations aligned with client structure, resulting in greater agility and process consistency.
"Our industry has completely changed over recent years—especially with the impact of COVID-19. I believe that our decision to partner with MYND to digitally transform our F&A approach, from Payables to Receivables, was the right step toward innovation and sustained growth."
Ready to Transform Your Finance Operations?
Whether you're managing a growing QSR chain, retail network, or multi-location business, MYND's integrated approach to Finance & Accounting outsourcing can help you achieve similar results—scalable operations, 99% accuracy, and significant cost efficiency.