Automating Accounts Payable & Petty Cash Workflows for Leading QSR Chain
From Manual Processes to Automated Excellence: A Journey of Growth with Scaling to 600+ Stores
Smart Payables & Cash Control
A prominent player in India's fast food retail sector has established itself as one of the country's leading brands. With an impressive network spanning across India, they grew from 120 to 600+ outlets. To match this scale there was a need to grow Finance & Accounting operations.
Here's where MYND partnered to establish shared service centers with tech-enabled AP processing & petty cash management,
alongside comprehensive financial & GL accounting, AR management, and structured MIS reporting—supporting their aggressive expansion strategy.
Roadblocks Before Transformation
The Growth Challenge
Scaling Finance Operations in a Rapidly Expanding Business
The company's rapid expansion exposed critical gaps in their AP & petty cash management infrastructure:
Need for Scalable Infrastructure
Rapid expansion from 120 to 600+ stores required a highly scalable back-end finance & accounting structure
Manual Process Dependencies
Heavy reliance on Excel-based manual tasks limiting operational efficiency
Resource Allocation Issues
Finance teams unable to focus on strategic matters due to operational burden
Lack of Process Control
Absence of SLA-driven frameworks affecting transparency and efficiency
Petty Cash Management
No automated workflow for managing petty cash expenses across multiple locations
Transition Requirements
Need for smooth migration from existing service provider
MYND's Approach: Integrated Solution
Leveraging MYNDAPX and MYNDSpendX to automate invoices and petty cash for greater efficiency and control
Shared Service Center (SSC) Setup
Centralized SSC—Built a Shared Service Center to centralize transaction processing and queries close to the business teams.
Invoice Control—Centralized invoice processing and vendor management under SLA-driven workflows for reliable outputs
Transitioned F&A—Smoothly moved Finance & Accounting from the previous partner, including year-end closure and audit handover
Petty Cash Support—Provided store-level petty cash handling and replenishment processes
Automation & Process Enhancement
MYNDAPX: Deployed MYNDAPX to automate invoice management, GRN/PO validation and payment workflows
MYNDSpendX (PCMS): Implemented SpendX (SaaS) to track, approve and control petty cash across stores.
Process Docs — Created formal process documentation and MIS for consistent implementation and reporting.
- SME Support — Embedded subject-matter experts for AP, AR, GL and financial accounting to ensure quality and handholding.
Scale & Continuous Improvement
Scalable Model — Scaled SSC to support rapid store growth (from ~120 to 600+ outlets) without loss of control.
Store Visibility — Improved P&L visibility at store level and strengthened connect between finance and operations.
High Compliance — Achieved >99% SLA compliance and >99% accuracy in revenue reconciliation and accounting.
Cost Efficiency — Delivered ~25–30% cost efficiency through volume-driven scalability and process improvements.
Format Optimization — Optimized processes for both Company-Owned (COCO) and Franchise (FOFO) store formats.
Measurable Business Impact
Results That Drive Growth
Operational Excellence
99%+ SLA Compliance leading to exceptional business satisfaction. 99%+ Accuracy in revenue reconciliation and accounting processes
Cost Efficiency
25-30% Cost Reduction through scalable operations and volume optimization. Highly scalable back-end infrastructure supporting rapid business growth
Enhanced Visibility
Improved store-level P&L visibility enabling better business decision-making. Stronger connections established between finance and business teams
Process Transformation
Streamlined petty cash management across all locations. Fully automation of manual tasks. Enhanced transparency through structured reporting systems
The Numbers that Scaled with Partnership
Ready to Fix Your Petty Cash & Payables Operations Now?
