How a Nationwide Food Chain Transformed Payroll & Compliance for 45,000+ Employees
Transforming Payroll Operations for One of India’s Largest Food Service Companies
A Case Study in Scaling Operations from Manual to Automated
A leading food service company operating 2,000+ stores across India, including major QSR brands across 400+ cities. With 45,000 employees spanning white collar, blue collar, and GIG workforce, they needed a complete transformation of their payroll and compliance operations.
This is their Transformation Story...
The Challenge: Managing Scale Without Systems
What Wasn't Working
The company's rapid expansion exposed critical gaps in their payroll and compliance infrastructure:
Manual Input Management
- Payroll inputs from hundreds of locations collected manually
- No automated validation process in place
- Scattered data consolidation across multiple formats
Platform Limitations
- Existing payroll system lacked customization capabilities
- Unable to handle flexible hours and attendance variations
- Minimum wage changes causing processing errors
Integration Issues
- HR and accounting systems working in silos
- No expertise for system integration
- Manual data transfer between Oracle and SAP
Resource Constraints
- Teams lacked industry-specific expertise
- Unable to handle large transaction volumes
- No process-oriented approach
Operational Gaps
- Missing SLA commitments regularly
-No proper checks and balances
-Recurring errors in payroll processing
MYND's Approach: Systematic Transformation
| Proof of Concept (POC) | Deep Discovery |
|---|---|
|
|
| Parallel Run Approach | Change Management |
|---|---|
|
|
| Parallel Processing | Change Management | Go-Live |
|---|---|---|
|
|
|
The Results: Operational Excellence Achieved
For Employees
- Accurate and timely payroll processing
- Reduced grievances and escalations
- Better focus on core job responsibilities
- Improved overall experience
For Managers
- Automated input sharing processes
- Increased productivity through reduced manual work
- More time for strategic activities
- Less time on error handling
For the Organization
- Achieved governance and review framework
- Met organizational goals consistently
- Improved compliance tracking
- Better decision-making through data
The IVAP Advantage: Key Features Delivered
Centralized Input Collection
- Single interface for all location inputs
- Multiple category inputs in one system
- Streamlined data collection process
Smart Attendance Management
- Three-month attendance tracking
- Automatic LOP identification
- Reversal case management
Automated Validation
- System-based checkpoint validation
- Parameter-based automatic checks
- Error prevention at source
Built-in Controls
- Approval workflow mechanism
- Audit trail maintenance
- Real-time monitoring
Why This Story Matters
Enable Scale
Ensure Compliance
Improve Experience
Drive Efficiency
Ready to Transform Your Payroll Operations?
