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Transforming Accounts Payable for a Leading Luxury Hospitality Chain

How MYNDAPX automated 20,000+ monthly transactions for seamless vendor management

A Case Study in Scaling Operations from Manual to Automated

When a prestigious luxury hospitality chain struggled with manual accounts payable processes across multiple properties, MYND Solutions introduced MYNDAPX—an intelligent automation platform that revolutionized their entire vendor management ecosystem. Since 2018, this partnership has transformed how one of India's most respected hotel brands manages over 20,000 transactions monthly.

Bringing Finance Digitalization to Hospitality Industry

From vendor onboarding to invoice approvals, from PO creation to payment processing, MYNDAPX brought unprecedented efficiency, accuracy, and real-time visibility to their financial operations. This is the story of how strategic AP automation became the cornerstone of operational excellence in hospitality finance.

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Transforming Accounts Payable for a Leading Luxury Hospitality Chain

How MYNDAPX automated 20,000+ monthly transactions for seamless vendor management

7+ Years of Partnership
20,000+ Transactions Per Month
100% TAT Compliance
End-to-End Automation
Download MYNDAPX Overview See How We Can Help

When Hospitality Excellence Meets Financial Complexity

Operating multiple luxury properties demands impeccable vendor relationships and financial precision. Our client, a renowned hospitality chain, was managing thousands of vendor transactions monthly across various locations—from procurement of premium amenities to facility maintenance services.

The manual accounts payable process was creating significant operational challenges: delayed PO creation, vendor payment delays affecting relationships, lack of real-time visibility into approval workflows, and difficulty maintaining consistent turnaround time compliance across properties.

Critical AP Challenges Impacting Hospitality Operations

Four major pain points affecting vendor relationships and financial efficiency

The company's rapid expansion exposed critical gaps in their payroll and compliance infrastructure:

Manual Process Bottlenecks

Manual vendor onboarding and invoice processing created significant delays, affecting vendor relationships and operational efficiency across multiple hotel properties.

Lack of Process Visibility

Finance teams had no real-time visibility into approval workflows, making it impossible to track service requisitions or identify bottlenecks in the payment cycle.

TAT Compliance Issues

Inconsistent turnaround times for vendor payments risked damaging relationships with premium suppliers critical to maintaining hospitality standards.

Vendor Management Complexity

Managing hundreds of vendors across multiple properties without a centralized system led to duplicate entries, communication gaps, and reconciliation challenges.

MYNDAPX: TECHNOLOGY THAT WE USED

MYND APX

Invoice automation • AP workflow • Faster payments

MYNDAPX Solution Section

MYNDAPX: Complete AP Automation for Hospitality Excellence

MYND Solutions deployed MYNDAPX, a comprehensive accounts payable automation platform specifically configured for the unique needs of hospitality finance. The solution integrated seamlessly with existing systems while introducing cutting-edge automation capabilities.

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Automated Vendor Management

  • Streamlined vendor onboarding process
  • Self-service vendor portal
  • Centralized vendor database
  • Real-time vendor communication
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Intelligent Workflow Automation

  • Service requisition to PO automation
  • Multi-level approval workflows
  • Automated invoice matching
  • Exception handling
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Real-Time Visibility & Compliance

  • Live workflow tracking
  • TAT monitoring dashboards
  • Compliance alerts
  • Performance analytics
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MYNDAPX Features Powering Hospitality Finance

Technology-driven capabilities for modern AP management

Vendor Onboarding Automation

Streamlined vendor registration and documentation

Self-Service Vendor Portal

Empowers vendors to track invoices and payments

Service Requisition Management

Digital request to PO conversion

Automated PO Creation

Eliminates manual data entry and errors

Invoice Workflow Tracking

Real-time visibility into approval status

TAT Compliance Monitoring

Automated alerts for payment deadlines

Multi-Level Approvals

Configurable approval hierarchies

Integration Ready

Seamless connection with existing ERP systems

Talk to an Accounts Payable specialist

Transformational results that drive excellence

Measurable Impact on Hospitality Finance Operations

Operational Excellence

100% TAT Compliance 

Consistent on-time vendor payments across all properties

Process Efficiency

Timely PO Creation

Eliminated delays in procurement workflows

Accuracy & Compliance

Enhanced Process Accuracy

Reduced errors through automated validation

Cost Optimization

Significant Cost Savings

Reduced operational costs through automation

Real-Time Visibility

Complete Process Transparency

End-to-end workflow tracking and reporting

Vendor Satisfaction

Improved Vendor Relations

Self-service portal enhanced vendor experience

Why Hospitality Leaders Choose AP Automation

Industry-specific advantages of MYNDAPX for hotels and resorts

The hospitality industry operates on razor-thin margins and premium service standards. Accounts payable automation is no longer optional—it’s essential for maintaining vendor relationships, ensuring operational efficiency, and supporting multi-property financial management.

Vendor Relationship Excellence

Multi-Property Efficiency

Operational Focus

Compliance Assurance

Ready to Transform Your Finance Operations?

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ABOUT MYND

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Saurav Wadhwa

Co-founder & CEO

Saurav Wadhwa is the Co-founder and CEO of MYND Integrated Solutions. Saurav spearheads the company’s strategic vision—identifying new market opportunities, unfolding product and service catalogues, and driving business expansion across multiple geographies and functions. Saurav brings expertise in business process enablement and is a seasoned expert with over two decades of experience establishing and scaling Shared Services, Process Transformation, and Automation.

Saurav’s leadership and strategy expertise are backed by extensive hands-on involvement in Finance and HR Automation, People and Business Management and Client Relationship Management. Over his career, he has played a pivotal role in accelerating the growth of more than 800 businesses across diverse industries, leveraging innovative automation solutions to streamline operations and reduce costs.

Before becoming CEO, Saurav spent nearly a decade at MYND focusing on finance and accounting outsourcing. His background includes proficiency in major ERP systems like SAP, Oracle, and Great Plains, and he has a proven track record of optimizing global finance operations for domestic and multinational corporations.

Under Saurav’s leadership, MYND Integrated Solutions maintains a forward-thinking culture—prioritizing continuous learning, fostering ethical practices, and embracing next-generation technologies such as RPA and AI-driven analytics. He is committed to strategic partnerships, long-term business development, and stakeholder transparency, ensuring that MYND remains at the forefront of the BPM industry.

A firm believer that “Leadership and Learning are indispensable to each other,” Saurav consistently seeks new ways to evolve MYND’s capabilities and empower clients with best-in-class business process solutions.

Vivek Misra

Founder & Group MD

Vivek is the founder of MYND Integrated Solutions. He is a successful entrepreneur with a strong background in Accounts and Finance. An alumnus of Modern School and Delhi University, Vivek has also undertaken prestigious courses on accountancy with Becker and Business 360 management course with Columbia Business School, US.

Vivek is currently the Founder & Group MD of MYND Integrated Solutions. With over 22 years of experience setting up shared service centres and serving leading companies in the Manufacturing, Services, Retail and Telecom industries, his strong industry focus and client relationships have quickly enabled MYND to build credibility with 500+ clients. MYND has developed a niche in Shared services in India’s Finance and Accounting (FAO) and Human Resources (HR). MYND has also taken Solutions and services to the international space, offering multi-country services on a single platform under his leadership. Vivek has been instrumental in fostering mutually beneficial partnerships with global service providers, immensely benefiting MYND.

Mynd also forayed into a niche Fintech space with the setup of the M1xchange under the auspices of the RBI licence granted to only 3 companies across India. The exchange is changing the traditional field of bill discounting by bringing the entire process online along with the participation of banks through online auctioning.

Sundeep Mohindru

Founder Director

Sundeep initiated Mynd with a small team of just five people in 2002 and has been instrumental in steering it to evolve into a knowledge management company. He has brought about substantial improvements in growth, profitability, and performance, which has helped Mynd achieve remarkable customer, employee and stakeholder satisfaction. He has been involved in creating specialized service delivery models suitable for diverse client needs and has always created a new benchmark for Mynd and its team. Under his leadership, Mynd has developed niche products and implemented them on an all India scale for superior services. Mynd has been servicing a large number of multinational companies in India through its on-shore and off-shore model.

TReDS (Trade Receivable Discounting System) has been nurtured from a concept stage by Sundeep and the Mynd team. M1xchange, Mynd Online National Exchange for Receivables was successfully launched on April 7th, 2017. While spearheading the project, Sundeep and his team have built up the TReDS platform to meet RBI guidelines and enhance the transparency for all stakeholders. This platform and related service has the capability of transforming the way the receivable finance and other supply chain finance solutions are operating currently.

Sundeep is currently focused on providing strategic direction to the company and is working towards achieving high growth for Mynd, which will help in creating the products as per customer needs and increase its top line while maintaining the bottom line. He directly involves, develops, nurtures and manages all key client relationships of Mynd. He has also successfully acquired numerous preferred partners to support Mynd’s technology-based endeavors and scale up its business.

Sundeep has been the on the Board of Directors for many renowned companies. He has played a key role in planning the entry strategy and has set up subsidiaries for many multinational companies in India. In his leadership, Mynd has seen consistent growth at the rate of 20+ % CAGR from the year 2009 onwards. This was primarily because of investing into technology and bringing platform based offering in Accounting and HR domain for the customers.