Ensuring Payment Accuracy for Retainer and Visiting Consultants at a Leading Diagnostic Network
How MYND transformed doctor payment management for a pan-India healthcare network operating 300+ diagnostic centers, achieving 98% healthcare physician payment accuracy and eliminating agreement lapses across all locations.
A Prominent Integrated Healthcare Network Operating PAN India
This leading healthcare organization operates at the intersection of hospital services and diagnostic care. With a strong presence across both Tier-1 and Tier-2 cities, they have built one of India's largest integrated healthcare networks.
The network's diagnostic division processes thousands of tests daily, relying on a diverse pool of medical specialists including retainer doctors and visiting consultants. Each consultant operates under unique payment agreements—from fixed retainers to per-test fees and referral commissions.
Managing accurate and timely diagnostic center consultant payments across this vast network had become a significant operational challenge, affecting both consultant satisfaction and professional relationships.
300+
Diagnostic Centers Across India
Tier 1 & 2
Cities Coverage
Multi-Specialty
Tertiary & Quaternary Care
Multiple
Consultant Payment Types
Complex Doctor Payment Management Challenges Across 300+ Centers
Managing visiting consultant payout validation and retainer doctor payment processing across a distributed healthcare network presented significant operational and compliance challenges.
Complex Payout Structures
Multi-location diagnostic centers struggled with varied doctor payout structures. Consultants operated under diverse agreements including fixed retainers, visiting consultant fees, per-test payments, referral commissions, and minimum guarantees—each requiring different calculation methods.
Validation Gaps
Payouts were processed without validating against individual consultant agreements. This led to calculation errors where retainer payments, per-test fees, or hybrid arrangements were computed incorrectly, affecting the accuracy of diagnostic center consultant payments.
Agreement Tracking Failures
Agreement expiry dates were not tracked across multiple centers. This resulted in payments being processed under invalid or outdated contracts, creating compliance risks and potential revenue leakage.
Relationship Strain
Payment discrepancies created frequent queries from specialists. Medical consultants—critical revenue-generating talent—raised concerns regularly, damaging professional relationships and increasing administrative burden.
Industry Context
In India's healthcare sector, diagnostic centers typically engage 20-50 consultant specialists per facility. Each specialist's agreement can include 5-10 different payment components. For a network of 300+ centers, this translates to thousands of unique payment calculations monthly—each requiring validation against specific contractual terms. Manual processing at this scale inevitably leads to errors and delays.
Structured Process for Accurate Doctor Payment Management in Healthcare
MYND deployed a comprehensive solution combining dedicated expertise, automated validation, and proactive management to transform retainer doctor payment processing and visiting consultant payout accuracy.
Dedicated Validation Team
Deployed a specialized team to validate each consultant payout against their specific agreement terms. Every payment—whether fixed retainer, visiting consultant fee, minimum guarantee, or per-test arrangement—was verified before processing.
Automated Agreement Checks
Built automated checks to verify agreement validity before processing any payment. Regardless of payout type—retainer, per-test, hybrid, or commission-based—the system flagged invalid or expired contracts before payment initiation.
Proactive Renewal Reminders
Introduced proactive reminders to center heads and finance teams 30 days before agreement renewal dates. This prevented lapses and ensured all consultant contracts remained current across all 300+ locations.
Structured Process Framework
Created a structured process with clearly defined responsibilities and stage-wise turnaround times for each consultant payment type. From data collection to final disbursement, every step had clear ownership and SLAs.
The MYND Advantage in Healthcare Finance Operations
This engagement demonstrates MYND's expertise in managing complex payment workflows within the healthcare sector. Our Finance & Accounting services extend beyond standard AP processing to handle industry-specific challenges like consultant payment management, where accuracy directly impacts talent retention and professional relationships.
Explore Our AP SolutionsMeasurable Results in Healthcare Physician Payment Accuracy
MYND's structured approach to doctor payment management in healthcare delivered significant improvements across operational efficiency, consultant satisfaction, and talent retention.
Payment Query Reduction
Consultants received accurate payments aligned with their specific agreements—whether fixed retainer, per-test, or hybrid arrangements. This eliminated the back-and-forth clarification cycles that had previously consumed administrative time and created friction.
Consultant Satisfaction
Timely and accurate payments across all 300+ centers enhanced relationships with critical medical specialists. Consultants experienced consistent, error-free payments regardless of which diagnostic center they served or their payment structure type.
Lower Attrition Rates
Reduced consultant turnover as payment reliability improved. This directly protected revenue-generating medical talent—specialists whose departure would impact service quality and patient trust across the network.
Payment accuracy isn't just an operational metric in healthcare—it's a trust indicator. When specialists trust their payment processes, they focus on patient care rather than administrative follow-ups. This engagement demonstrates how structured processes transform consultant relationships.
Facing Similar Payment Management Challenges?
Whether you manage consultant payments in healthcare, handle complex vendor payouts in retail, or process commission structures across multiple locations—MYND's expertise in finance operations can help you achieve accuracy, compliance, and efficiency.