Digitizing Vendor Invoice Processing for Diagnostic Supply Chains with MYNDAPX
How a leading integrated healthcare network transformed their reagent invoice processing and lab consumables vendor management through healthcare AP automation.
Client Profile
A prominent integrated healthcare network operating PAN India with a strong presence in both hospital and diagnostic services. The organization runs 300+ diagnostic centers spanning Tier-1 and Tier-2 cities and multi-specialty hospitals offering tertiary and quaternary care.
Key Results Achieved
Measurable impact on diagnostic supply chain operations
The Complexity of Diagnostic Supply Chain Invoice Automation
Healthcare diagnostic networks face unique challenges in accounts payable operations. Unlike typical retail or manufacturing environments, diagnostic centers deal with specialized medical supplies, temperature-sensitive reagents, and time-critical lab consumables that cannot tolerate payment delays.
With 300+ diagnostic centers spread across Tier-1 and Tier-2 cities, this healthcare network processed thousands of invoices monthly from diverse vendors. Each center maintained independent procurement cycles, creating fragmented data across Hospital Information Systems (HIS) and Laboratory Information Systems (LIS).
The diagnostic supply chain demands precision. A delayed payment for critical reagents can halt laboratory operations, affecting patient care and diagnostic turnaround times. Vendor relationships in this sector are particularly sensitive—credit stops can cascade into operational disruptions across multiple centers.
In diagnostic healthcare, invoice accuracy isn't just about finance—it's about ensuring uninterrupted patient care through reliable supply chain operations.
Operational Challenges in Healthcare AP Processing
Before implementing diagnostic supply chain invoice automation, the healthcare network faced significant obstacles in managing vendor payments for medical supplies, reagents, and lab consumables.
Manual 3-Way Matching Errors
Manual 3-way matching of purchase orders, goods receipts, and invoices for medical supplies, reagents, and lab consumables led to processing errors. Staff spent hours reconciling documents across spreadsheets, increasing the risk of discrepancies.
Physical Invoice Submission Delays
Physical invoice submission from remote diagnostic centers to headquarters caused significant delays in vendor payments. Couriering documents from Tier-2 cities added 5-7 days to the processing cycle, straining supplier relationships.
Disconnected HIS/LIS Systems
Purchase orders and goods receipt notes were maintained on Hospital Information System (HIS) and Laboratory Information System (LIS) without ERP integration. This siloed data made reconciliation time-consuming and error-prone.
Duplicate Payment Risk
No standardized approval controls increased risk of duplicate payments for critical medical supplies, causing vendor credit stops. This directly impacted lab operations and diagnostic service continuity across centers.
Healthcare AP Automation with MYNDAPX
MYND deployed its MYNDAPX platform to digitize the entire vendor invoice processing workflow, enabling efficient 3-way matching for medical supplies and seamless lab consumables vendor portal integration.
MYNDAPX
Accounts Payable Automation Platform
Digital Invoice Submission
Lab consumables vendor portal for suppliers to submit invoices digitally against goods receipt notes.
Automated 3-Way Matching
Invoice-to-GRN matching eliminates duplicate processing for high-volume medical consumables.
ERP Integration
Seamless integration with existing systems for automatic posting and zero manual data entry.
Role-Based Approvals
Digitized approval hierarchies aligned to center-specific procurement policies.
Vendor Portal Implementation
Introduced MYNDAPX vendor portal enabling suppliers to submit invoices digitally against goods receipt notes. Vendors across medical supplies, reagents, and lab consumables gained self-service access for invoice submission and status tracking.
Automated Invoice-to-GRN Matching
Automated invoice-to-GRN matching to eliminate duplicate processing risk for high-volume medical consumables. The system validates quantities, rates, and specifications against original purchase orders automatically.
ERP Integration & Auto-Posting
Integrated invoice workflows with ERP for automatic posting, removing manual data entry. Real-time synchronization ensures finance teams have instant visibility into payable status across all 300+ diagnostic centers.
Digitized Approval Workflows
Digitized approval hierarchies with role-based controls aligned to center procurement policies. Multi-level authorization ensures compliance while maintaining processing speed for time-sensitive reagent invoices.
Measurable Results from Healthcare AP Automation
The implementation of MYNDAPX transformed the healthcare network's diagnostic supply chain invoice automation, delivering significant improvements in speed, accuracy, and operational continuity.
Faster Vendor Payments
Invoice submission and approval turnaround time reduced by 60%, improving supplier relationships critical to lab operations. Vendors now receive payments on schedule, strengthening partnerships.
Duplicate Payment Control
Automated matching eliminated overpayments and improved cash flow management. The finance team gained confidence in payment accuracy with zero duplicate payments post-implementation.
Operational Continuity
Timely payments prevented vendor credit stops that could delay critical diagnostic supplies. Lab operations across 300+ centers now run without interruption from payment-related supply issues.
Detailed Transformation Results
Key metrics demonstrating the success of reagent invoice processing automation
60% Faster Processing
Invoice TAT reduced from days to hours through digital submission and automated workflows.
80% Automation Rate
Touchless processing for standard invoices, freeing staff for exception handling.
Real-Time Visibility
Complete tracking from invoice submission to payment across all diagnostic centers.
MYNDAPX: Enterprise-Grade Healthcare AP Automation
MYNDAPX is MYND's proprietary accounts payable automation platform designed for high-volume, complex invoice processing environments. Built with healthcare and diagnostic supply chain requirements in mind, the platform delivers 80%+ touchless processing while maintaining complete audit trails.
AI-Powered Data Extraction
Intelligent OCR and machine learning extract invoice data accurately from any format.
Seamless ERP Integration
Pre-built connectors for SAP, Oracle, Tally, and 50+ systems with real-time sync.
Vendor Self-Service Portal
Suppliers submit invoices, track status, and manage documents independently.
Real-Time Analytics Dashboard
Complete visibility into AP aging, processing times, and vendor performance.
