A Centralized HR System for Seamless Management of Employee Requisites
How a leading Indian business conglomerate with ₹6,000+ Crore turnover transformed their decentralized HR operations into a unified, automated system—achieving 33% cost savings and 25% improvement in employee satisfaction.
Business Impact at a Glance
Client Profile
Leading Business Conglomerate
About the Client
A traditional Indian business house with a group turnover exceeding ₹6,000 Crores and a workforce of over 6,000 employees faced significant challenges stemming from a decentralized HR organization structure. The conglomerate's operations were extremely diversified, spanning multiple industries with each business unit presenting unique operational and compliance challenges.
Diversified Business Portfolio
The group operates across multiple sectors, each with distinct regulatory requirements, workforce dynamics, and operational complexities. Managing payroll and compliance across such diverse businesses required a unified yet flexible approach.
The conglomerate had already invested in a global ERP system to manage the various complexities associated with payroll and compliances. However, despite the significant investment, the organization continued to face challenges related to location-specific dependencies, loss of confidentiality in sensitive HR matters, and mounting operational costs for maintaining and updating employee information.
Key Challenges Faced by the Client
The decentralized HR structure, combined with a complex multi-entity setup, created significant operational inefficiencies and compliance risks across the organization.
High Operational Costs
The company was incurring major costs to maintain and update employee information across multiple systems and locations. The existing ERP investment was not delivering expected ROI due to fragmented processes.
Decentralized Processing
Despite having a centralized SAP system, processing remained decentralized with regional teams working in silos. This led to inconsistent practices, duplicate efforts, and delayed decision-making.
Confidentiality Concerns
Location-specific dependencies meant sensitive HR and payroll data was accessible to multiple regional teams, creating significant confidentiality and data security risks.
ERP Upgrade Complexity
The organization was in the middle of an ERP upgrade cycle, facing the prospect of additional investment in payroll module implementation with uncertain returns.
Non-Standardized Practices
Different regions followed different processes for attendance management, reimbursements, OT calculations, and salary components—making consolidation and reporting extremely challenging.
Split Responsibility
Salary and compliance responsibilities were split between Finance and HR teams, with Finance handling tax calculations and HR managing data—leading to coordination gaps and errors.
The Core Business Need
To realize cost efficiency by optimizing data management processes and giving a more standardized structure to the current HR system—while eliminating regional dependencies and ensuring complete confidentiality of employee information.
A Comprehensive Approach to HR Transformation
When MYND engaged with the customer, they were in the middle of their ERP upgrade cycle. MYND developed a solution to centralize and fully automate payroll, eliminating the need for the ERP payroll module entirely.
Seamless Integration with My-Pay
MYND's proprietary My-Pay platform was seamlessly integrated with the client's existing systems, creating a single source of truth for all HR and payroll data. The master database integration eliminated manual data entry and ensured real-time synchronization across all business units.
Explore My-Pay PlatformSAP ERP Integration
Bidirectional data sync for employee master and attendance
Biometric Integration
Automated attendance capture from client's biometric systems
Role-Based Access
Secure, confidential access controls for HR SPOCs
Integration of Employee Database
- Automation of CTC structuring policies across all business units
- Leave & Attendance data management with biometric integration
- Administration of company-specific allowances and flexible benefits
- Automation of loans and advances under various schemes
- End-to-end compensation management with maker-checker controls
- Tax calculations and all filings including Form 16 issuance
- Payroll compliance including end-to-end trust management
- Automated online helpdesk for employee queries
Critical Analysis & Support
- Employee Master Maintenance with unified database
- Control & Validation with Employee Contracts
- Inter-Legal Entity Transfer within Group companies
- Attendance Record Maintenance & Validation
- Loan Scheme Management and automated recovery
- Reimbursement Master Limits & Tracking
- Benefits Tracking, Payout & Taxation (SAF Old & New Scheme)
- Query Management for all employee-related matters
Benefits Delivered Through My-Pay Integration
The integration of MYND's My-Pay system with the client's SAP ERP and biometric attendance transformed HR operations across all business units.
Self-Service Access
HR SPOCs gained instant access to employee profiles with just basic information—eliminating delays and enabling real-time updates to demographic details.
Enhanced Confidentiality
Role-based access controls ensured sensitive salary and personal information remained confidential with complete audit trails for all actions.
Centralized CTC Management
Online CTC breakup maintenance with maker-checker process for approvals, attendance regularization before cut-off, and one-time earnings/deductions.
Automated Processing
Validation of salary documents via SFTP, automated payroll processing, tax calculations, and statutory compliance—with variance validation before output.
Comprehensive Reporting
Generation of salary statements, variance reports, pay slips, statutory advice, payment files, SAF reports, and GL files integrated directly to client ERP.
Dedicated Helpdesk
All employees received access to a helpdesk to answer queries related to attendance and payroll—improving response times and employee satisfaction.
Self-Service Facilities for Employees
Before & After: The Complete Transformation
A detailed analysis of the client's state before and after MYND's intervention—showcasing the impact of best practices and automation across all HR processes.
Before MYND
After MYND
Measurable Results Delivered
The benefits of the project were felt immediately by the customer—transforming their HR operations and delivering significant value across multiple dimensions.
HR Teams Refocused on Core Functions
Many HR teams could immediately start focusing on core HR functions like talent management and employee engagement rather than compensation administration—which was now handled centrally by MYND.
ERP Upgrade Simplified
The ERP upgrade cycle did not require the customer to implement the payroll module at all—saving significant implementation costs and reducing project complexity.
Regional Team Optimization
Regional teams involved in payroll processing reduced to half—from the existing 30-person team—enabling redeployment to higher-value activities.
Clear Ownership Structure
Compensation management was fully owned by HR since Finance no longer needed to contribute tax expertise. The maker-checker role was built into the automated process.
Manual Intervention Eliminated
MYND did away with manual intervention on salary structuring and established an effective centralized processing system for employee query handling, compliance, and SME support.
Employee Delight Achieved
Employee satisfaction quotient enhanced by over 25% based on feedback taken just 6 months after operations began—measuring ease of use and transparency of information.
The Power of Centralized HR Operations
This transformation demonstrates how a strategic partnership with MYND can help large, diversified organizations overcome the challenges of decentralized HR operations. By centralizing processes, automating manual tasks, and implementing role-based controls, enterprises can achieve significant cost savings while dramatically improving employee experience and data security.
