MYND Group Logo
Contact us

Building a Multilingual Shared Services Center for Global E-Commerce Leader

Scaling Multi Country Finance Operations with Speed & Precision

Multilingual. Scalable. Automated

The Starting Point

Expanding into multiple countries brings exciting opportunities—but also operational bottlenecks. A leading Middle East–based e-commerce company faced a daunting challenge: onboarding 8,000 vendors across geographies within just weeks.

They needed a partner who could set up a multi-country Shared Services Center (SSC), hire multilingual teams at short notice, retain critical process knowledge, and introduce automation for long-term scalability. MYND Integrated Solutions stepped in to deliver this transformation.

The Major Problems: Managing Scale Without Systems

The big problem was rapid expansion across multiple countries → language barriers, scalability, knowledge loss risk, and lack of automation.

Language and Compliances

Rapid growth into new markets created a multi language vendor onboarding challenge. The client needed to recruit and train staff fluent in local languages and versed in diverse statutory rules, on a very tight timeline.

High Volume and Scalability

With expansion underway, vendor volumes were surging unpredictably. The SSC model had to flexibly handle spikes in workload while minimizing costs.

Knowledge Retention

To ensure smooth operations, the new offshore team had to fully absorb existing processes and regulations. Preserving institutional knowledge during the transition was critical.

Process Automation

Manual onboarding processes were too slow. Effective change management required introducing technology and configuring new automated workflows from day one.

🚀 How We Solved the Challenge

To address the client’s complex requirements, MYND Integrated Solutions designed a customized Shared Services Center (SSC) model that combined people, processes, and technology for maximum efficiency.

Multilingual Expertise

• Rapid hiring & training of specialists in regional languages.

• Team worked with SMEs to ensure compliance across markets.

• Cleared backlog of 8,000 vendors in 40 days, ahead of launch.

Scalable SSC Model

• SLA-driven operations from Day 1

• Capacity planning for volume surges.

• SMEs embedded to ensure consistent performance.

Knowledge Retention

• Experienced resources onboarded from the start.

• Close collaboration with regional teams.

• Step-by-step documentation of all processes for continuity.

Cloud-Based Automation

• Implementation of MYNDAPX for vendor onboarding.

• Real-time tracking & visibility for vendors.

• Automated workflows for submissions, approvals & notifications.

Results & Benefits

The new SSC and processes delivered measurable value to the client’s e-commerce operations

SSC Establishment

Offshore SSC Established

• 24/7 multilingual Shared Services Center set up in India.

• 21-member team managing AP, AR, Taxation, MIS & T&E.

Vendor Onboarding

Rapid Vendor Onboarding

• 8,000+ vendors onboarded within 40 days.

• Cleared backlog, enabling timely market expansion.

Process Automation

Process Automation

• Automated workflows via MYNDAPX & cloud tools.

• Vendors track status online; SSC monitors centrally.

Cost Saving - Expenditures

Cost Efficiency (~35% Savings)

• Reduced operating costs by ~35% vs in-house model.

• Optimized staffing & automation eliminated redundancies.

standard quality control concept m scaled

Consistent SLA Delivery

• 100% compliance with agreed service levels.

• On-time, accurate processing through quality checks.

Consistent Global Experience 1

Scalable & Future-Ready

• SSC scaled flexibly with 2+ years of operations.

• Sustained growth without major restructuring

Numbers that Tell the Story

Time Taken
1 Weeks
Vendors Onboarded
100 +
Team Members
1
Cost Saving
1 %

Why Choose MYND?

We design global Shared Services Centers with automation, expertise, and scalability to deliver measurable business impact.

Streamline Your Multi-Location Operations & Vendors

Multi-country SSC Expertise

  • Proven global SSC set-ups
  • Regulatory & language-ready teams

Proven Automation (MYNDAPX)

  • Configurable workflows & dashboards
  • Reduced manual touchpoints

Trusted by 500+ Clients

  • Cross-industry expertise
  • Global client partnerships

Flexible, Scalable Models

  • Flexible engagement options
  • Cost-efficient scaling

Ready to Transform Your Multi-Location Operations?

Take the first step on your transformation journey.

How can we help you today?

Please select an enquiry type
Please describe your enquiry (10-500 characters)

Thank you for sharing your enquiry.

Before we send your message to our team, please tell us a bit about yourself.

Please enter your name (4-40 characters)
Please enter your company name

One last thing, what is your preferred way for us to contact you?

Please enter valid mobile number
Please enter valid email
Please select preferred contact method

F&A Solutions

HR Solutions

Staffing

International

Finance Automation

HR Automation

ABOUT MYND

MYND Group Alternate Logo
  • MYND Integrated Solutions Pvt. Ltd.
  • Reach Comercia Corporate Tower, 3rd Floor, Sector-68, Sohna Road, Gurugram, Haryana – 122101

© 2025 MYND Integrated Solutions Pvt. Ltd. | All Rights Reserved.

Contact US

Saurav Wadhwa

Co-founder & CEO

Saurav Wadhwa is the Co-founder and CEO of MYND Integrated Solutions. Saurav spearheads the company’s strategic vision—identifying new market opportunities, unfolding product and service catalogues, and driving business expansion across multiple geographies and functions. Saurav brings expertise in business process enablement and is a seasoned expert with over two decades of experience establishing and scaling Shared Services, Process Transformation, and Automation.

Saurav’s leadership and strategy expertise are backed by extensive hands-on involvement in Finance and HR Automation, People and Business Management and Client Relationship Management. Over his career, he has played a pivotal role in accelerating the growth of more than 800 businesses across diverse industries, leveraging innovative automation solutions to streamline operations and reduce costs.

Before becoming CEO, Saurav spent nearly a decade at MYND focusing on finance and accounting outsourcing. His background includes proficiency in major ERP systems like SAP, Oracle, and Great Plains, and he has a proven track record of optimizing global finance operations for domestic and multinational corporations.

Under Saurav’s leadership, MYND Integrated Solutions maintains a forward-thinking culture—prioritizing continuous learning, fostering ethical practices, and embracing next-generation technologies such as RPA and AI-driven analytics. He is committed to strategic partnerships, long-term business development, and stakeholder transparency, ensuring that MYND remains at the forefront of the BPM industry.

A firm believer that “Leadership and Learning are indispensable to each other,” Saurav consistently seeks new ways to evolve MYND’s capabilities and empower clients with best-in-class business process solutions.

Vivek Misra

Founder & Group MD

Vivek is the founder of MYND Integrated Solutions. He is a successful entrepreneur with a strong background in Accounts and Finance. An alumnus of Modern School and Delhi University, Vivek has also undertaken prestigious courses on accountancy with Becker and Business 360 management course with Columbia Business School, US.

Vivek is currently the Founder & Group MD of MYND Integrated Solutions. With over 22 years of experience setting up shared service centres and serving leading companies in the Manufacturing, Services, Retail and Telecom industries, his strong industry focus and client relationships have quickly enabled MYND to build credibility with 500+ clients. MYND has developed a niche in Shared services in India’s Finance and Accounting (FAO) and Human Resources (HR). MYND has also taken Solutions and services to the international space, offering multi-country services on a single platform under his leadership. Vivek has been instrumental in fostering mutually beneficial partnerships with global service providers, immensely benefiting MYND.

Mynd also forayed into a niche Fintech space with the setup of the M1xchange under the auspices of the RBI licence granted to only 3 companies across India. The exchange is changing the traditional field of bill discounting by bringing the entire process online along with the participation of banks through online auctioning.

Sundeep Mohindru

Founder Director

Sundeep initiated Mynd with a small team of just five people in 2002 and has been instrumental in steering it to evolve into a knowledge management company. He has brought about substantial improvements in growth, profitability, and performance, which has helped Mynd achieve remarkable customer, employee and stakeholder satisfaction. He has been involved in creating specialized service delivery models suitable for diverse client needs and has always created a new benchmark for Mynd and its team. Under his leadership, Mynd has developed niche products and implemented them on an all India scale for superior services. Mynd has been servicing a large number of multinational companies in India through its on-shore and off-shore model.

TReDS (Trade Receivable Discounting System) has been nurtured from a concept stage by Sundeep and the Mynd team. M1xchange, Mynd Online National Exchange for Receivables was successfully launched on April 7th, 2017. While spearheading the project, Sundeep and his team have built up the TReDS platform to meet RBI guidelines and enhance the transparency for all stakeholders. This platform and related service has the capability of transforming the way the receivable finance and other supply chain finance solutions are operating currently.

Sundeep is currently focused on providing strategic direction to the company and is working towards achieving high growth for Mynd, which will help in creating the products as per customer needs and increase its top line while maintaining the bottom line. He directly involves, develops, nurtures and manages all key client relationships of Mynd. He has also successfully acquired numerous preferred partners to support Mynd’s technology-based endeavors and scale up its business.

Sundeep has been the on the Board of Directors for many renowned companies. He has played a key role in planning the entry strategy and has set up subsidiaries for many multinational companies in India. In his leadership, Mynd has seen consistent growth at the rate of 20+ % CAGR from the year 2009 onwards. This was primarily because of investing into technology and bringing platform based offering in Accounting and HR domain for the customers.