Building a Multilingual Shared Services Center for Global E-Commerce Leader
Scaling Multi-Country Finance Operations with Speed & Precision
Numbers That Tell the Story
Transformation Results
When Global Expansion Outpaces Operational Capacity
Expanding into multiple countries brings exciting opportunities—but also operational bottlenecks. A leading Middle East–based e-commerce company faced a daunting challenge: onboarding 8,000 vendors across geographies within just weeks.
The e-commerce sector in the Middle East has experienced unprecedented growth, with the region's digital commerce market expanding rapidly as consumer behavior shifts toward online platforms. For businesses scaling across the GCC and beyond, the complexity of managing multi-country finance operations, vendor relationships, and regulatory compliance grows exponentially.
They needed a partner who could set up a multi-country Shared Services Center (SSC), hire multilingual teams at short notice, retain critical process knowledge, and introduce automation for long-term scalability. MYND Integrated Solutions stepped in to deliver this transformation.
The big problem: rapid expansion across multiple countries → language barriers, scalability challenges, knowledge loss risk, and lack of automation.
Language & Compliance
Rapid growth into new markets created a multi-language vendor onboarding challenge. The client needed to recruit and train staff fluent in local languages and versed in diverse statutory rules, on a very tight timeline.
High Volume & Scalability
With expansion underway, vendor volumes were surging unpredictably. The SSC model had to flexibly handle spikes in workload while minimizing costs and maintaining service quality.
Knowledge Retention
To ensure smooth operations, the new offshore team had to fully absorb existing processes and regulations. Preserving institutional knowledge during the transition was critical for continuity.
Process Automation
Manual onboarding processes were too slow for the scale required. Effective change management required introducing technology and configuring new automated workflows from day one.
A Customized SSC Model Combining People, Processes & Technology
To address the client's complex requirements, MYND Integrated Solutions designed a customized Shared Services Center (SSC) model that combined people, processes, and technology for maximum efficiency. Our approach leveraged over two decades of experience in building and managing offshore finance operations for global enterprises.
Multilingual Expertise
- Rapid hiring & training of specialists in regional languages including Arabic, enabling seamless communication with vendors across the Middle East
- Team worked closely with Subject Matter Experts (SMEs) to ensure compliance across multiple markets and regulatory frameworks
- Cleared backlog of 8,000 vendors in just 40 days, well ahead of the market launch deadline
Scalable SSC Model
- SLA-driven operations established from Day 1 with clear performance metrics and accountability structures
- Capacity planning designed to handle volume surges during peak seasons and promotional campaigns
- SMEs embedded within the team to ensure consistent performance and quality standards
Knowledge Retention
- Experienced resources with domain expertise onboarded from the start to minimize learning curves
- Close collaboration with regional teams through regular knowledge transfer sessions and joint reviews
- Step-by-step documentation of all processes created for operational continuity and future scaling
Cloud-Based Automation
- Implementation of MYNDAPX for streamlined vendor onboarding and accounts payable automation
- Real-time tracking & visibility dashboard for vendors to monitor their onboarding status
- Automated workflows for document submissions, multi-level approvals & instant notifications
Measurable Value Delivered to E-Commerce Operations
The new SSC and processes delivered quantifiable business value, enabling the client to launch in new markets on schedule while building a foundation for sustainable growth.
Offshore SSC Established
24/7 multilingual Shared Services Center set up in India. 21-member team managing AP, AR, Taxation, MIS & T&E functions across multiple geographies.
24/7 OperationsRapid Vendor Onboarding
8,000+ vendors onboarded within 40 days. Cleared backlog ahead of schedule, enabling timely market expansion and go-live across target regions.
8,000+ VendorsProcess Automation
Automated workflows implemented via MYNDAPX & cloud tools. Vendors track status online while SSC monitors operations centrally through unified dashboards.
Automated WorkflowsCost Efficiency
Reduced operating costs by approximately 35% versus the in-house model. Optimized staffing levels and automation eliminated redundancies across the finance function.
~35% SavingsConsistent SLA Delivery
100% compliance with agreed service levels maintained throughout the engagement. On-time, accurate processing ensured through rigorous quality checks and controls.
100% SLA ComplianceScalable & Future-Ready
SSC scaled flexibly with 2+ years of sustained operations. Continued growth achieved without major restructuring or additional capital investments.
2+ Years RunningNumbers That Tell the Story
Transformation metrics that demonstrate real business impact
Streamline Your Multi-Location Operations & Vendors
We design global Shared Services Centers with automation, expertise, and scalability to deliver measurable business impact. Our integrated approach combines Finance & Accounting services with cutting-edge technology for sustainable results.
Multi-Country SSC Expertise
Proven experience in setting up and managing global Shared Services Centers across diverse markets.
Proven Automation (MYNDAPX)
Proprietary technology platform delivering intelligent automation for accounts payable and vendor management.
Trusted by 1000+ Clients
Over two decades of experience serving enterprises across 30+ industries with consistent results.
Flexible, Scalable Models
Engagement options that adapt to your business needs, from project-based to fully managed services.
Ready to Transform Your Finance Operations?
Whether you're expanding into new markets, struggling with vendor management complexity, or looking to reduce operational costs, MYND's integrated approach can help. Schedule a consultation to discuss your specific challenges and discover how our Shared Services model can deliver measurable results for your business.
