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From Fragmented AP Operations to a Centralized Shared Service Transformation

Industry: Petroleum Products Manufacturing · 5,000+ Transactions / month · 25% TCO reduction

A UAE-headquartered petroleum products manufacturer was facing inconsistent Accounts Payable (AP) workflows across its SME units in India. The lack of standardization led to higher operating costs, fragmented accountability, and mounting pressure to streamline finance operations.

With just four weeks to establish a PAN-India operating model, the company partnered with MYND to design and implement a centralized AP Shared Service Center (SSC). Powered by SAP, OCR technology, and a flexible cost model, the SSC delivered rapid scalability and tighter process control.

Transactions / month
400 +
TCO Reduction
0 %
To Go-Live - Phase I
1 -Weeks

The Reality on the Ground

Fragmented Practices

Compliance Gaps

Lack of standardization

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Key Challenges Blocking Efficiency

  • Increasing Costs

    Escalating operational costs driven by split responsibilities and manual work.

  • Fragmented Processes

    Non-uniform AP workflows across distributed SME operations, causing inconsistent outcomes

  • Tight Deadline

    4-week transformation deadline for PAN India Phase I launch

  • Future Expansion

    Anticipated Phase II scope to absorb import and customs-related workflows.

Building a Scalable Finance Blueprint

MYND Integrated Solutons designed a technology-enabled SSC model that combined process redesign, centralized governance and bilingual SME deployment.
The approach balanced speed (to meet the 4-week target) with long-term scalability: establish a single operating model, adopt OCR to accelerate document handling, and move to a variable cost model so capacity could grow without fixed overheads.

Consolidate
Standardize
Deploy

From Kick-off to Go-Live in Just 4 Weeks

A phased, high-speed transition ensuring stability, compliance, and business continuity

Rapid Onboarding & Governance

  • Onboarded a 10-member SSC team with 3+ years of F&A experience.

  • Defined governance structures with KRA-based accountability and escalation matrix.

  • Ensured readiness for smooth transition through documentation and role clarity.

  • Conducted stakeholder workshops to align business objectives and key KPIs.

Process Standardization & Tech Setup

  • Reengineered AP workflows to eliminate manual dependencies.

  • Configured OCR connectors to SAP for automated invoice capture and validation.

  • Established SLA-driven checkpoints and compliance checks (SOX, GST, multi-state tax).

  • Designed SOPs to ensure consistency across stores.

Pilot & Exception Handling

  • Ran pilot transactions in parallel with existing processes to validate accuracy.

  • Fine-tuned bank/vendor reconciliation rules to reduce mismatches.

  • Tested inbound shipment document verification (SCD/SES) and built exception-handling playbooks.

  • Identified process gaps and implemented corrective measures before full rollout.

Go-Live & Hypercare

  • Launched PAN India Phase I operations with all processes stabilized.

  • Provided hypercare support with real-time issue resolution and dedicated helpdesk.

  • Closely monitored KPIs (turnaround time, compliance adherence, accuracy rates).

  • Delivered a seamless transition ensuring no disruption in business operations.

Key Engagement Highlights

People plus process

Team Size: 10 People
Tenure: 3 years plus

A 10-member team managed AP, payments, reconciliations, shipment verification, and SCD/SES activities.

Strategic Liberation- AP Automation Platform

ERP & Integration

ERP: SAP
Technology: OCR

Automated invoice capture and validation through SAP and OCR.

Compliance Confidence—Accounts Payable
Operational Agility—Invoice Process Automation

Governance & Compliance

SLA Compliance: Yes
SOX Compliance :Yes
Taxes : Multi State & Country

A 10-member team managed AP, payments, reconciliations, shipment verification, and SCD/SES activities.

Scalable Growth- Finance Process Automation

Scope of Services

AP, Payments, Reconciliation, Document Verification, SCD/SES

Complete coverage of payables, reconciliation, and shipment document checks.

Explore What This Could Look Like for You

Grow Globally, Operate Confidently

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Saurav Wadhwa

Co-founder & CEO

Saurav Wadhwa is the Co-founder and CEO of MYND Integrated Solutions. Saurav spearheads the company’s strategic vision—identifying new market opportunities, unfolding product and service catalogues, and driving business expansion across multiple geographies and functions. Saurav brings expertise in business process enablement and is a seasoned expert with over two decades of experience establishing and scaling Shared Services, Process Transformation, and Automation.

Saurav’s leadership and strategy expertise are backed by extensive hands-on involvement in Finance and HR Automation, People and Business Management and Client Relationship Management. Over his career, he has played a pivotal role in accelerating the growth of more than 800 businesses across diverse industries, leveraging innovative automation solutions to streamline operations and reduce costs.

Before becoming CEO, Saurav spent nearly a decade at MYND focusing on finance and accounting outsourcing. His background includes proficiency in major ERP systems like SAP, Oracle, and Great Plains, and he has a proven track record of optimizing global finance operations for domestic and multinational corporations.

Under Saurav’s leadership, MYND Integrated Solutions maintains a forward-thinking culture—prioritizing continuous learning, fostering ethical practices, and embracing next-generation technologies such as RPA and AI-driven analytics. He is committed to strategic partnerships, long-term business development, and stakeholder transparency, ensuring that MYND remains at the forefront of the BPM industry.

A firm believer that “Leadership and Learning are indispensable to each other,” Saurav consistently seeks new ways to evolve MYND’s capabilities and empower clients with best-in-class business process solutions.

Vivek Misra

Founder & Group MD

Vivek is the founder of MYND Integrated Solutions. He is a successful entrepreneur with a strong background in Accounts and Finance. An alumnus of Modern School and Delhi University, Vivek has also undertaken prestigious courses on accountancy with Becker and Business 360 management course with Columbia Business School, US.

Vivek is currently the Founder & Group MD of MYND Integrated Solutions. With over 22 years of experience setting up shared service centres and serving leading companies in the Manufacturing, Services, Retail and Telecom industries, his strong industry focus and client relationships have quickly enabled MYND to build credibility with 500+ clients. MYND has developed a niche in Shared services in India’s Finance and Accounting (FAO) and Human Resources (HR). MYND has also taken Solutions and services to the international space, offering multi-country services on a single platform under his leadership. Vivek has been instrumental in fostering mutually beneficial partnerships with global service providers, immensely benefiting MYND.

Mynd also forayed into a niche Fintech space with the setup of the M1xchange under the auspices of the RBI licence granted to only 3 companies across India. The exchange is changing the traditional field of bill discounting by bringing the entire process online along with the participation of banks through online auctioning.

Sundeep Mohindru

Founder Director

Sundeep initiated Mynd with a small team of just five people in 2002 and has been instrumental in steering it to evolve into a knowledge management company. He has brought about substantial improvements in growth, profitability, and performance, which has helped Mynd achieve remarkable customer, employee and stakeholder satisfaction. He has been involved in creating specialized service delivery models suitable for diverse client needs and has always created a new benchmark for Mynd and its team. Under his leadership, Mynd has developed niche products and implemented them on an all India scale for superior services. Mynd has been servicing a large number of multinational companies in India through its on-shore and off-shore model.

TReDS (Trade Receivable Discounting System) has been nurtured from a concept stage by Sundeep and the Mynd team. M1xchange, Mynd Online National Exchange for Receivables was successfully launched on April 7th, 2017. While spearheading the project, Sundeep and his team have built up the TReDS platform to meet RBI guidelines and enhance the transparency for all stakeholders. This platform and related service has the capability of transforming the way the receivable finance and other supply chain finance solutions are operating currently.

Sundeep is currently focused on providing strategic direction to the company and is working towards achieving high growth for Mynd, which will help in creating the products as per customer needs and increase its top line while maintaining the bottom line. He directly involves, develops, nurtures and manages all key client relationships of Mynd. He has also successfully acquired numerous preferred partners to support Mynd’s technology-based endeavors and scale up its business.

Sundeep has been the on the Board of Directors for many renowned companies. He has played a key role in planning the entry strategy and has set up subsidiaries for many multinational companies in India. In his leadership, Mynd has seen consistent growth at the rate of 20+ % CAGR from the year 2009 onwards. This was primarily because of investing into technology and bringing platform based offering in Accounting and HR domain for the customers.