Omnichannel Retail Case Study

The Partnership That Redefined Scale: Automating High-Volume Operations

When a fast-growing omnichannel retailer approached us in 2015, they had 200 stores and a vision. Today, they operate 2,000+ outlets across India, processing 15,000+ transactions monthly with operational excellence that sets industry benchmarks.

10 years. 10X growth. 99% SLA compliance.

200→2000+ Store Expansion

15K+ Monthly Transactions

10+ Years Partnership

This is Their Transformation Story

From startup operations to enterprise scale

2015

200

Stores

2025

2,000+

Stores

10X Growth without proportional cost increases

The Challenge

When Growth Becomes the Problem

Success was becoming their biggest challenge. Rapid expansion in India's competitive omnichannel retail market meant operational complexity was growing faster than their ability to manage it efficiently.

Starting Point

2015 Operations Snapshot

200 Retail Stores

1 Factory

1 Corporate Office

~60% Time on Transactions

The Breaking Point

Challenges demanding immediate attention

Invoice processing delays impacting vendor relationships and cash flow optimization
Finance teams buried in manual transactions instead of strategic planning
No scalable back-end structure to support aggressive expansion plans
Zero automation across finance & accounting operations

"Our industry has completely changed. We needed to digitally transform our F&A approach from payables to receivables to achieve sustained growth."

— Manager Finance

Omnichannel Retail Complexity

Understanding the unique challenges of managing finance operations across hundreds of retail locations

Multi-Location Chaos

Each store generates invoices, petty cash requests, and vendor payments requiring centralized processing

Workforce Scale

Managing payroll compliance for thousands of employees across multiple states and tax jurisdictions

Document Volume

Thousands of invoices from multiple vendors requiring accurate three-way matching and timely processing

Compliance Burden

GST reconciliation, TDS management, and statutory compliance across all operating locations

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MYND's Solution

Building Tomorrow's Infrastructure Today

A phased transformation approach that scaled with business growth, combining managed services expertise with cutting-edge automation technology.

Foundation

Establishing the Foundation

Shared Service Center (SSC) Setup

End-to-end transaction management under comprehensive SLA framework
Virtual Help Desk (VHD) for real-time query resolution across all locations
Proximity support ensuring seamless operations for store-level finance needs
Centralized processing hub with standardized workflows and controls

Automation

Technology That Transforms

MYNDAPX Automation Platform

Automated accounts payable and comprehensive vendor management system
Master Data Management (MDM) across all 2,000+ locations
Intelligent reconciliation for vendors and landlords with automated matching
AI-powered invoice processing achieving 98% same-day processing

Integration

Beyond Finance

Integrated Business Support

Payroll processing for 12,000+ employees with 99% accuracy
Active Compliance Tracking (ACT) for 2 factories and 4 corporate offices
Flexible staffing solutions for peak seasonal periods and new store openings
Unified HR operations integrated with finance for complete visibility

Operational Excellence Achieved

The Numbers That Matter

Measurable outcomes that demonstrate the transformation from manual operations to automated excellence across finance, payroll, and compliance functions.

99%

SLA Compliance Rate

Consistent, reliable performance across all finance and accounting functions

98%

Same-Day Invoice Processing

Through MYNDAPX automation platform enabling rapid vendor payments

~25%

Cost Efficiency Gains

Achieved through scalable operations and process automation

Business Growth Supported

Without proportional cost increases in back-office operations

2,000+ Stores Supported

15,000+ Monthly Transactions

12,000+ Employees on Payroll

10+ Years Partnership

The Impact

More Than Numbers

Beyond operational metrics, this transformation fundamentally changed how the organization approaches growth, compliance, and strategic decision-making.

Strategic Liberation

Finance teams now focus on growth strategy, not transaction processing. Leaders drive business decisions with real-time insights instead of chasing invoices. The shift from 60% transactional work to strategic planning enabled faster store rollouts and market expansion.

Compliance Confidence

GST reconciliation streamlined across 2,000+ locations. Regulatory requirements met consistently with zero penalties. Audit readiness maintained automatically with complete documentation trails for every transaction.

Operational Agility

ERP changes execute smoothly without disruption. New stores onboard seamlessly within days, not weeks. Seasonal peaks handle effortlessly with flexible staffing and scalable processes that adapt to demand.

Scalable Growth

Infrastructure that grows with the business, not against it. Every new store strengthens the system rather than straining it. The 10X growth from 200 to 2,000+ stores was enabled without proportional increases in back-office headcount or complexity.

Why This Story Matters

This transformation proves a fundamental truth: Your back office isn't a cost center—it's your growth engine. In omnichannel retail, operational excellence directly impacts customer experience. Every delayed payment affects inventory. Every payroll error impacts store morale. Every manual process that breaks affects your brand promise.

The MYND Difference

Partnership, Not Vendor

What made this decade-long transformation successful wasn't just technology or processes—it was a genuine partnership built on understanding, trust, and shared commitment to growth.

True Partnership

Not a vendor relationship but a strategic partner invested in mutual success. Dedicated teams that understand the retail business as deeply as the client's own staff.

Technology with Purpose

Automation isn't deployed for technology's sake—every solution addresses specific operational pain points and delivers measurable business outcomes.

Industry Expertise

Deep understanding of omnichannel retail complexities—from multi-location finance to seasonal workforce management to franchise compliance requirements.

Continuous Innovation

The partnership evolves with the business. New capabilities and technologies are introduced proactively as the client's needs grow and change.

Solutions Deployed in This Transformation

A comprehensive suite of managed services and technology platforms working together

Accounts Payable Outsourcing

MYNDAPX Automation Platform

Payroll Processing Services

Compliance Management (ACT)

Master Data Management

Flexible Staffing Solutions

Ready to Transform?

Grow Globally, Operate Confidently

Whether you're managing 20 stores or 2,000, MYND's integrated back-office ecosystem scales with your ambitions. Let's discuss how we can transform your finance, payroll, and compliance operations into a competitive advantage.

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