Shared Service Center (SSC) Set-up for India's Leading Fast Food Chain
How MYND built and operates a complete Finance & Accounting Shared Service Center for a restaurant company operating a chain of ~200 stores, processing ~15,000 F&A transactions monthly with a dedicated team of 22 professionals.
Engagement Snapshot
Ongoing Partnership
The QSR Industry's Back-Office Challenge
India's Quick Service Restaurant (QSR) industry is one of the fastest-growing sectors, characterized by rapid store expansion, high transaction volumes, and complex multi-location operations. For QSR chains managing hundreds of outlets across multiple states, the finance and accounting function faces unique challenges that traditional in-house teams struggle to address efficiently.
Each store generates dozens of daily transactions across vendor payments, utility bills, rent, royalties, and revenue streams. Multiply this by 200+ locations operating across different states with varying tax regulations, and the complexity becomes exponential. Add the industry's tight margins and the need for real-time financial visibility, and it becomes clear why leading QSR operators are turning to specialized managed service providers to build scalable back-office operations.
High Transaction Volume
QSR chains process thousands of invoices monthly across vendors, utilities, landlords, and service providers, requiring robust systems to maintain accuracy.
Multi-State Complexity
Operating across multiple Indian states means navigating different GST regulations, professional tax requirements, and state-specific compliance mandates.
Speed of Expansion
Aggressive store rollout plans require back-office infrastructure that can scale instantly without proportional cost increases or quality degradation.
Thin Margin Environment
With industry margins often in single digits, every rupee saved through process efficiency directly impacts profitability and competitive positioning.
What the Client Needed
As one of India's largest fast food chains prepared for aggressive pan-India expansion, their existing finance infrastructure faced significant limitations. Here's what they were looking for:
Scalability of the Back-End Structure
The client was in the process of scaling up at pan-India level. They needed a back-end structure that is highly scalable—one that could seamlessly handle growth from 200 stores to 500+ without requiring proportional increases in headcount or infrastructure investment.
Automation of the Processes
Considering the challenges of the QSR industry, the client recognized that success lies in the automation of processes to make operations cost-effective and futuristic. Manual invoice processing and spreadsheet-based reconciliation were creating bottlenecks.
Release of Finance Team's Bandwidth
The internal finance team was spending 80% of their time on transactional activities—processing invoices, chasing approvals, and reconciling accounts. They needed to focus on strategic matters like financial planning, vendor negotiations, and business analytics.
SLA & Output-Driven Process
The client wanted an SLA and output-driven process to make the entire operation transparent. They required clear metrics, defined turnaround times, and real-time visibility into the status of every transaction across their store network.
The MYND Solution
We designed and implemented a comprehensive Shared Service Center combining technology automation with expert-managed processes to deliver scalable, transparent operations.
MYNDAPX
Our AI-powered accounts payable automation platform handled invoice capture, validation, 3-way matching, and approval workflows—achieving 80% touchless processing across the client's vendor ecosystem.
Learn about MYNDAPXMYNDSpendX
Store-level petty cash and expense management across 200 locations. Digital receipt capture, automated approvals, and real-time visibility into branch-level spending with complete audit trails.
Learn about MYNDSpendXDedicated SSC Team
A team of 22 trained professionals handling accounts payable, accounts receivable, and accounting operations with defined SLAs, escalation matrices, and continuous process improvement.
View AP ServicesComplete Solution Components
Here's how we addressed each of the client's requirements
Workflow for Approval & Invoice Tracking
Configurable multi-level approval workflows with real-time status tracking for every invoice across all store locations.
ERP Integration
Seamless integration with the client's ERP system ensuring real-time data synchronization and eliminating manual data entry.
SLAs & KPIs
Defined service level agreements with measurable KPIs including invoice processing time, payment accuracy, and reconciliation turnaround.
System Controls
Built-in controls for duplicate detection, approval limit enforcement, segregation of duties, and IFC compliance requirements.
Process Documentation & Adherence
Comprehensive SOPs for every process, regular training, and periodic audits to ensure consistent quality across the SSC operations.
Automated Revenue Reconciliation
Automated reconciliation of revenue from POS systems, delivery aggregators, and payment gateways with accounting entries.
Structured MIS & Transparency
Real-time dashboards and structured Management Information System providing visibility into AP aging, payment status, and compliance metrics.
Exception Follow-up & Escalation
Proactive identification, follow-up, and escalation on exceptions including missing invoices, approval delays, and reconciliation discrepancies.
Benefits Delivered to the Client
Our Shared Service Center solution transformed the client's back-office operations, delivering quantifiable improvements across efficiency, accuracy, and scalability.
Process Automation
80% of the payable process has been automated—from invoice capture and validation to approval routing and payment file generation. This eliminated manual data entry errors and reduced processing time significantly.
Timely Payment Processing
99% of vendor payments including rent and utility payments are now processed within due dates, ensuring business continuity without any disruption from vendor supply issues or service interruptions.
Revenue Assurance
99.5% accuracy in revenue reconciliation and accounting across all store locations, payment channels, and delivery aggregators—ensuring complete financial integrity and audit readiness.
Scalability
A highly scalable back-end team that grows with the business. The SSC structure allows the client to add new stores without proportional increases in back-office headcount, supporting their fast-growing business environment.
Variable Commercial Model
A completely variable commercial model based on the number of outlets—converting fixed overhead into variable costs that align with business growth and providing predictable, transparent pricing.
Partnership Journey
How our engagement evolved over 6+ years
Initial Assessment & Design
Comprehensive audit of existing F&A processes, identification of automation opportunities, and SSC design tailored to QSR operations.
Technology Implementation
Deployment of MYNDAPX and MYNDSpendX platforms with ERP integration and workflow configuration for all store locations.
SSC Team Onboarding
Recruitment and training of dedicated 22-member team with QSR industry expertise and IFC compliance knowledge.
Steady-State Operations
Full operational transition with defined SLAs, regular MIS reporting, and continuous process optimization.
Ongoing Partnership
6+ years of successful operations, scaling alongside the client's business growth with consistent SLA achievement.
Engagement Details
Complete scope and coverage
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Finance Automation
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