The QSR Growth Story: From Rapid Expansion to Reliable F&A Operations
Accounts Payables & Petty Cash Transformation for a Leading QSR Chain in India
A Case Study in Scaling Back-office Operations
This is their Transformation Story...
India’s Quick Service Restaurant (QSR) sector has been expanding rapidly. Our client—one of the country’s prominent QSR brands—opened its first restaurant in November 2014 and, as of 2025, operates 500+ restaurants nationwide.
Finance & Accounting (F&A) needed to scale with this growth. We partnered to establish a technology-enabled operating model for accounts payable (AP), petty cash management, vendor payments, revenue/bank reconciliations, and month-end close.
The Challenge: Managing Scale Without Systems
With 56,000+ AP transactions annually, the client faced:
The company's rapid expansion exposed critical gaps in their payroll and compliance infrastructure:
Repetitive, non-automated invoice processing
Lower productivity, higher cost
Lack of a scalable model
Unable to handle rising volumes
Finance bandwidth tied up in operations
limiting strategic focus
Weak controls
Little to no control over rental invoice collection & landlord reconciliation, leading to unutilized GST credits and cash-flow impact
Need for an output-driven process
with clear SLAs and transparency
MYND's Approach: Systematic Transformation
Shared Service Center (SSC) Setup
Built the initial F&A structure and centralized execution:
Invoice Processing (Capex/Opex): GRN/PO checks; GST & TDS validation
Rent & Utilities: Tracking and processing all bills
Revenue Reconciliation & Accounting: Daily sales reconciliation; commission validation; booking commission invoices; sales accounting in ERP
Receipt Application & Bank Reconciliation: Daily/weekly cadence
Vendor Payments: Due-date aligned disbursements; weekly petty cash replenishment for stores
Technology Enablement
MYNDAPX: Our digital invoice payables automation tool for Procure-to-Pay (AP/P2P), streamlining invoice workflows. ~35,000 invoices/year processed as per requirement.
MYNDSpendX (PCMS): Our in-house SaaS petty cash management system with an intuitive UI to monitor store expenses and reimbursements.
Scope supported by SSC: verification of store expenses, follow-ups with stores/ops on differences, ERP posting, month-end petty cash certificates
Scale: >300,000 (3 lakh) petty cash transactions across 500+ stores
Output-Driven Governance
Process documentation → consistent implementation & compliance; stronger MIS with clear visibility
SLAs designed for timeliness, accuracy, and transparency across F&A operations
Impact on Operations & Cost
Speed & Predictability
Accuracy
Cost Efficiency
Financial Control
Scalability
SSC model handled volume spikes without compromising SLAs
Strategic Shift
In-house finance team redirected to business partnering and strategy
Cost Model
Transition from fixed to variable cost base
Performance Visibility
Finer store-level P&L insight and stronger connect with business teams
Why This Matters for QSR Operators
High-volume, multi-location realities...
...demand centralized execution with strict SLAs.
Disciplined petty cash governance...
...curbs leakage and accelerates reimbursement.
Automation of repetitive AP tasks...
...unlocks speed and accuracy at scale.
Tight MIS & documentation...
...creates transparency for leadership decisions and faster month-end close.
Scope of Services
Note: Client name intentionally withheld.
Invoice Processing
Rent & Utilities
Revenue & Accounting
Receipts & BRS
Vendor Payments
Petty Cash (PCMS)
Ready to Transform Your Finance Operations?
