Accounts Receivable Transformation for a Leading Global Coffee Retail Chain
A rapidly expanding QSR network with 500+ stores across India needed a scalable, centralised AR model to keep pace with growth. Manual processes, fragmented reconciliation, and weak GL controls were slowing down operations — and the finance function needed to catch up with the business.
Finance Operations in a High-Volume QSR Network
Running finance across hundreds of stores isn't just a numbers problem — it's an operational challenge that compounds with every new location.
India's Quick Service Restaurant sector has seen rapid expansion over the past decade, with leading global chains scaling from dozens of outlets to hundreds. For the finance function, each new store multiplies complexity — more payment channels, more aggregators, more reconciliation touchpoints.
In a network of 500+ stores, collections flow in from multiple sources: in-store POS, third-party delivery aggregators, and digital wallets. Matching these inflows to the correct store, order, and period — at scale — demands a structured AR process backed by automation and strong GL governance.
Without centralised oversight, the result is predictable: revenue sitting unreconciled, SLA commitments at risk, and a finance team perpetually catching up. Scaling the business becomes harder when the back office can't scale with it.
This is the environment in which MYND was engaged — not just to fix a process, but to build a shared services foundation capable of supporting 2.5x business growth.
Rapid Expansion, Manual Chaos in AR
Rapid expansion led to manual processes in the AR function, hindering efficiency and scalability across a growing QSR network.
Manual Collection Accounting at Scale
Collection accounting was handled manually across a high-volume, multi-outlet network — with no systematic process to capture, classify, or close revenue entries at the store level.
No Automated AR Workflow for Aggregators
There was no automated mechanism to match collections against payouts from delivery aggregators and digital platforms — leaving significant revenue unreconciled each cycle.
Weak GL Controls Across Store Locations
Poor General Ledger discipline meant unreconciled revenue entries accumulated across store locations, increasing audit risk and distorting period-end reporting.
Fragmented Compliance Across Stakeholders
Communication and compliance coordination between stores, the central finance team, and external partners was fragmented — creating inconsistencies in data, timelines, and accountability.
A Centralised, Automated AR Model Built for Scale
MYND deployed a centralised shared services model, accelerated automation with merchant partners, and integrated end-to-end with the client's ERP — replacing manual chaos with structured, governed operations.
Centralised Shared Services Centre
Established a dedicated shared services centre to manage AR operations uniformly across all 500+ store locations — standardising processes, timelines, and accountability.
Automated Collection Accounting with ERP Integration
Collection accounting was automated across all payment channels with direct ERP integration — eliminating manual entries and ensuring real-time accuracy in the books.
Order-Level Reconciliation Across Aggregators
Implemented granular, order-level reconciliation covering 10 lakh+ orders monthly — matching each transaction against aggregator and delivery platform payouts with full traceability.
Governance, Risk & Controls Framework
A structured GRC framework was applied across GL operations to enforce accuracy, close compliance gaps, and ensure all store-level revenue was properly accounted for each period.
This wasn't a technology deployment alone. MYND brought together process expertise, a dedicated managed services team, and deep ERP integration capability to rebuild the client's AR function from the ground up.
The engagement was structured as a long-term Shared Services partnership — with MYND owning the operational outcomes, not just the tools.
Measurable Outcomes. Sustained at Scale.
From reconciliation accuracy to cost efficiency, every result was tied to a real, operational improvement — not a projection.
Full Order-Level Visibility
Every aggregator payout — across all platforms, all store locations — is now fully traceable at the order level. No unreconciled revenue, no blind spots in collections.
SLA Compliance Maintained
All AR and reconciliation operations now run within agreed service level parameters — consistently, across every reporting period. Finance commitments to leadership are no longer at risk.
Cost Efficiency Achieved
Streamlined operations and reduced manual effort delivered a 25% improvement in cost efficiency — freeing up resources that were previously consumed by manual reconciliation and follow-up.
Business Growth Enabled
The scalable Shared Services model was designed to grow with the business. As the store network expanded, AR operations scaled without additional friction — enabling 2.5x business growth.
What We Delivered
This engagement combined managed services expertise with structured operations design — covering every layer of the AR function.
Facing Similar Challenges in Your AR Function?
Multi-location, high-volume AR operations require more than a software fix. MYND's managed services model gives you the process, people, and governance to get it right — at any scale.