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The QSR Growth Story: From Rapid Expansion to Reliable F&A Operations

Accounts Payables & Petty Cash Transformation for a Leading QSR Chain in India

A Case Study in Scaling Back-office Operations

This is their Transformation Story...

India’s Quick Service Restaurant (QSR) sector has been expanding rapidly. Our client—one of the country’s prominent QSR brands—opened its first restaurant in November 2014 and, as of 2025, operates 500+ restaurants nationwide.

Finance & Accounting (F&A) needed to scale with this growth. We partnered to establish a technology-enabled operating model for accounts payable (AP), petty cash management, vendor payments, revenue/bank reconciliations, and month-end close.

The Challenge: Managing Scale Without Systems

With 56,000+ AP transactions annually, the client faced:

The company's rapid expansion exposed critical gaps in their payroll and compliance infrastructure:

Repetitive, non-automated invoice processing

Lower productivity, higher cost

Lack of a scalable model

Unable to handle rising volumes

Finance bandwidth tied up in operations

limiting strategic focus

Weak controls

Little to no control over rental invoice collection & landlord reconciliation, leading to unutilized GST credits and cash-flow impact

Need for an output-driven process

with clear SLAs and transparency

MYND's Approach: Systematic Transformation

Shared Service Center (SSC) Setup

Built the initial F&A structure and centralized execution:

  • Invoice Processing (Capex/Opex): GRN/PO checks; GST & TDS validation

  • Rent & Utilities: Tracking and processing all bills

  • Revenue Reconciliation & Accounting: Daily sales reconciliation; commission validation; booking commission invoices; sales accounting in ERP

  • Receipt Application & Bank Reconciliation: Daily/weekly cadence

  • Vendor Payments: Due-date aligned disbursements; weekly petty cash replenishment for stores

Technology Enablement

  • MYNDAPX: Our digital invoice payables automation tool for Procure-to-Pay (AP/P2P), streamlining invoice workflows. ~35,000 invoices/year processed as per requirement.

  • MYNDSpendX (PCMS): Our in-house SaaS petty cash management system with an intuitive UI to monitor store expenses and reimbursements.

    • Scope supported by SSC: verification of store expenses, follow-ups with stores/ops on differences, ERP posting, month-end petty cash certificates

    • Scale: >300,000 (3 lakh) petty cash transactions across 500+ stores

Output-Driven Governance

  • Process documentation → consistent implementation & compliance; stronger MIS with clear visibility

  • SLAs designed for timeliness, accuracy, and transparency across F&A operations

Impact on Operations & Cost

Key Outcomes

Speed & Predictability

>98% invoices within TAT; >99% on-time vendor & utility payments

Accuracy

>99% revenue reconciliation accuracy (including food aggregators)

Cost Efficiency

~25% efficiency gain from automation; reduction in manual rework and errors

Financial Control

Improved landlord reconciliation reduces unutilized GST credits and cash-flow friction

Scalability

SSC model handled volume spikes without compromising SLAs

Strategic Shift

In-house finance team redirected to business partnering and strategy

Cost Model

Transition from fixed to variable cost base

Performance Visibility

Finer store-level P&L insight and stronger connect with business teams

Why This Matters for QSR Operators

High-volume, multi-location realities...

...demand centralized execution with strict SLAs.

Centralized Input Collection

Disciplined petty cash governance...

...curbs leakage and accelerates reimbursement.

Attendance Management
Automated Validation

Automation of repetitive AP tasks...

...unlocks speed and accuracy at scale.

Built-in-Controls

Tight MIS & documentation...

...creates transparency for leadership decisions and faster month-end close.

Scope of Services

The Strategic Impact

Note: Client name intentionally withheld. 

Invoice Processing

Rent & Utilities

Revenue & Accounting

Receipts & BRS

Vendor Payments

Petty Cash (PCMS)

Ready to Transform Your Finance Operations?

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Saurav Wadhwa

Co-founder & CEO

Saurav Wadhwa is the Co-founder and CEO of MYND Integrated Solutions. Saurav spearheads the company’s strategic vision—identifying new market opportunities, unfolding product and service catalogues, and driving business expansion across multiple geographies and functions. Saurav brings expertise in business process enablement and is a seasoned expert with over two decades of experience establishing and scaling Shared Services, Process Transformation, and Automation.

Saurav’s leadership and strategy expertise are backed by extensive hands-on involvement in Finance and HR Automation, People and Business Management and Client Relationship Management. Over his career, he has played a pivotal role in accelerating the growth of more than 800 businesses across diverse industries, leveraging innovative automation solutions to streamline operations and reduce costs.

Before becoming CEO, Saurav spent nearly a decade at MYND focusing on finance and accounting outsourcing. His background includes proficiency in major ERP systems like SAP, Oracle, and Great Plains, and he has a proven track record of optimizing global finance operations for domestic and multinational corporations.

Under Saurav’s leadership, MYND Integrated Solutions maintains a forward-thinking culture—prioritizing continuous learning, fostering ethical practices, and embracing next-generation technologies such as RPA and AI-driven analytics. He is committed to strategic partnerships, long-term business development, and stakeholder transparency, ensuring that MYND remains at the forefront of the BPM industry.

A firm believer that “Leadership and Learning are indispensable to each other,” Saurav consistently seeks new ways to evolve MYND’s capabilities and empower clients with best-in-class business process solutions.

Vivek Misra

Founder & Group MD

Vivek is the founder of MYND Integrated Solutions. He is a successful entrepreneur with a strong background in Accounts and Finance. An alumnus of Modern School and Delhi University, Vivek has also undertaken prestigious courses on accountancy with Becker and Business 360 management course with Columbia Business School, US.

Vivek is currently the Founder & Group MD of MYND Integrated Solutions. With over 22 years of experience setting up shared service centres and serving leading companies in the Manufacturing, Services, Retail and Telecom industries, his strong industry focus and client relationships have quickly enabled MYND to build credibility with 500+ clients. MYND has developed a niche in Shared services in India’s Finance and Accounting (FAO) and Human Resources (HR). MYND has also taken Solutions and services to the international space, offering multi-country services on a single platform under his leadership. Vivek has been instrumental in fostering mutually beneficial partnerships with global service providers, immensely benefiting MYND.

Mynd also forayed into a niche Fintech space with the setup of the M1xchange under the auspices of the RBI licence granted to only 3 companies across India. The exchange is changing the traditional field of bill discounting by bringing the entire process online along with the participation of banks through online auctioning.

Sundeep Mohindru

Founder Director

Sundeep initiated Mynd with a small team of just five people in 2002 and has been instrumental in steering it to evolve into a knowledge management company. He has brought about substantial improvements in growth, profitability, and performance, which has helped Mynd achieve remarkable customer, employee and stakeholder satisfaction. He has been involved in creating specialized service delivery models suitable for diverse client needs and has always created a new benchmark for Mynd and its team. Under his leadership, Mynd has developed niche products and implemented them on an all India scale for superior services. Mynd has been servicing a large number of multinational companies in India through its on-shore and off-shore model.

TReDS (Trade Receivable Discounting System) has been nurtured from a concept stage by Sundeep and the Mynd team. M1xchange, Mynd Online National Exchange for Receivables was successfully launched on April 7th, 2017. While spearheading the project, Sundeep and his team have built up the TReDS platform to meet RBI guidelines and enhance the transparency for all stakeholders. This platform and related service has the capability of transforming the way the receivable finance and other supply chain finance solutions are operating currently.

Sundeep is currently focused on providing strategic direction to the company and is working towards achieving high growth for Mynd, which will help in creating the products as per customer needs and increase its top line while maintaining the bottom line. He directly involves, develops, nurtures and manages all key client relationships of Mynd. He has also successfully acquired numerous preferred partners to support Mynd’s technology-based endeavors and scale up its business.

Sundeep has been the on the Board of Directors for many renowned companies. He has played a key role in planning the entry strategy and has set up subsidiaries for many multinational companies in India. In his leadership, Mynd has seen consistent growth at the rate of 20+ % CAGR from the year 2009 onwards. This was primarily because of investing into technology and bringing platform based offering in Accounting and HR domain for the customers.