Our client is a leading multi-brand restaurant company with ~200 stores across PAN-India. It is one of the major players in operating and managing food courts at various airports in India. Out of the total sales, food aggregators played a major role for the client. But, with the increase in food aggregators, handling of reconciliation became significantly tougher. Delayed food aggregator reconciliation increased the working capital expense of the company.
The client did not have any automation in the entire process of food aggregator process management. Wrong tender selections at the time of order punching added further to the problem. This was leading to disputes between the client & food aggregators, and the reconciliation was never getting closed or signed off. There was no proper MIS framework in place to manage reports and reconciliation accurately. Due to lack of centralization, food aggregator reconciliation was quite inaccurate and often delayed. Lack of visibility on disputes, order cancellations and delays in submission of commission invoices led to revenue loss.
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