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The motive of every finance department is to dispatch timely payment for invoices raised by customers. Mynd helps in delivering timely payments by sending reminders in the form of letters or mails or telephone, resolving customers’ queries, ensuring timely collection, identification of accounts receivable gaps and taking required steps for preventing gaps in the future.

The automated workflow process:

  • Raising Payment request Invoices
  • Dispatch of Invoice/ payment Request Invoices to customer
  • Initiating Follow up with customers for payment
  • Maintaining Follow up trail and sending reminders to customers
  • Resolution/Escalation of queries received from Customers
  • Collections
  • MIS

Key Performance Indicators for Mynd:

  • Control over DSO days through collection and reduced process gaps
  • Timely resolution of queries posted at Helpdesk with a Log record
  • Maintenance of PPV MIS in the prescribed format
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