Customer Application Processing:
- Collection of SAF (subscriber application forms) from dealers for Post paid / Prepaid connections twice a day.
- Verification of SAF by an experienced verification team on defined parameters.
- Rejected forms are sent back with the reason stamped clearly thereon.
- Rejected customers are called by our team.
- Data entry of accepted forms are done into billing system POS by way of dedicated team within a time span of 24 hours as per our agreed SLA – The data entry team is working 24 X 7.
- Verification of the data entry is done at our end to constantly improve the quality
- Helpdesk operational from 9 AM to 6 PM for resolution of distributor queries
- SAF are stored in an organized way along with the details of location being maintained in our software
- Set up of data processing and training team for continuous improvement
- Audit Team for validation of accuracy
- Automation for tracking each and every application form in the life cycle of the process, for generation of MIS and alignment
- Implemented process to reduce average realization time from customer and load the activities of client